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5/5

2003-02-24

"Shopping with XPCases.com has been my best experience shopping online. They provided great customer services,products,and price. I ordered a case today and it was at my door step the next day since I live in L.A. XPcases.com is definitely the place to shop online."

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5/5

2003-02-22

"XPCases.com is hands down the best website when it comes to online computer component shopping. The tech support staff is the best in the business, replying to my e-mails in no more than an hour. I ordered my case using a money order (so as not to get backed up by address verification). I received an e-mail stating that they had received my order. The next day it was shipped and on the way to my house. I received it a few days later (living all the way across on the east coast), and was totally satisfied.

Thanks XPCases
"

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Ability to determine if a product was in-stock real time
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5/5

2003-02-22

"Great Customer Service! Great product. I ordered a new computer case from their website and when I received it , I wa so surprised at what I received. The case was better built than advertised. Lots of room and lots of extra features for upgrades and ease of use! Fast delivery and best price on the net! Great job XPcases.com!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
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5/5

2003-02-11

"Excellent brand of cases. Very lightweight yet sturdy. Nice big window to show off components with cold cathode. Plan to order again in the future."

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5/5

2003-02-10

"Shopping with xpcases has been my most pleasant experience ever shopping online. The customer support staff at xpcases is hands down the best I have ever encountered. I've sent them 6+ emails with questions/concerns and the longest I have ever waited for a response was a half hour or so. The only problem I had with my order was a delay because of shipping address issues with my credit card company. Great service and great parts can't beat em."

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-11

"I Luv Xpcases.com!!! I ordered the BXA2XPW420 blue Xspider Aluminum case and the blue keyboard and mouse combo before I went to work and I received a order confirmation email right away. Later that moring I received another email stating my order was shipped and also had a tracking number. But there was no need to track my order because I got my order the next day since I live in L.A. and the best part was I only paid for Ground and the service I got was like OVERNITE!!!
Their shipping however was a little bit higher than the other stores I was looking thru but I still went with them anyway because

1. Xpcases had a 10 from their customers reviews unlike all the other sites i visited (some of hte other stores had like 2.6 something for their score! What are they crooks!?!?

2. Their prices are very competitive especially on the keyboard mouse combo

3. They were the 1st and only one that had the Xspider Aluminum case and again the keyboard mouse combo was the BEST DEAL I've seen!

Also, the Xspider case and the keyboard mouse combo I ordered came in together in a larger outer box with lot's of foam pop corn packaging material VERY PROFESSIONAL so the higher shipping and handling costs were justified. I luv this company and I luv Resellerratings for the guidance.
There's NO DOUBT i will buy my next case and accessories from them (next month Xpcases if you are reading this).

- Steven W.
"

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Is committed to quality products and services
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
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4/5

2003-01-08

"I am happy with the case. The price of the case was reasonable. Shipping was a lot higher than everyone else on the web. Overall we are satisfied with the merchandise."

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5/5

2002-12-21

"First time customer and plus many more: My decision to buy from xpcases.com is the service. Their friendly professional staffs help to answer all my questions within an two hour windows. Not to mention way before I even placed my order. I've tried at least 5 other sites including this one with questions (Items related questions) and out of those 5 only two of them replied to my email. But xpcases.com replied within two hours and after that its almost like chatting. And the other one well about 3 days later.

I really do appreciate the extra service they provided for me. I had some minor defect on the case front panel. After emailing them the new part is on its way within the same day free of charge and not to mention no need to send the old part back either. They really go the extra miles for their customers.

As for prices,selections & shipping methods I think it's very competive and some what better than other I've dealt with. With over all from a scale of 1-5 I will give it a 5 out of 5, especially for the outstanding service.
I HIGHLY RECOMMEND THIS SITE TO ANYONE OUT THERE. CHECK THEM OUT!!!

Respectively,
Louie
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-12-20

"Great reseller - pretty decent selection of cases and the *only* company that sold the Chieftec Xpider case I wanted.

Had some problems with my initial order. Turns out that they don't accept Debit cards - which puts them in the minority of online resellers/retailers. I replaced the order using a standard credit card and it was then processed very quickly. Took 3 business days to arrive at my home.

Product was exactly as described.

One other minor disappointment in the transaction: I originally wanted to purchase the case without a PSU (I already had one) and without the colored fans (wrong color for my intended scheme). I asked if this configuration was available, but was told that they arrive from their supplier this way.

Communications via email were great. My questions were answered promptly and accurately.

I will purchase from this reseller again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-13

"I am very happy with the product I recieved. Great case. My only complaint is that FedEx lost my case and they had to send me a new one out. I got the case in a total of over a week. Should have overnighted the new case to me."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-12-11

"Outstanding! FedEx couldn't find my address--Xpcases responded quickly. Fast delivery, excellent communication, just wish they sold more stuff. "

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Overall product shipping and delivery process

5/5

2002-12-06

"Ordered from them again. This time I ordered keyboard/mouse and some colored cables/fans. Again excellent actually better then last time. Made my order in the night again this time it was recieved charged packed and shipped all in the morning right as they opened. It was so fast that the fedex ground is set to arrive to me at the same time it took googlegear.com to get there order to me set at fedex 2day air due to processing time. Still wish they would sell more items but I understand there a specialty retailer. Thanks again guys will use again every chance i need something they sell. Willing to pay a few bucks more for the service. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-11-01

"Cool pc cases and lowest prices I found anywhere and very fast service n delivery too! I ordered a pc case from them last friday and they sent me an email confirming shiping of my case a coupla hours later. I received my case on monday and it was new and looked just like on their site.
I would most definately buy my next pc case from them! I give them A+++++ and have recomended them to my cousins and friends
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use