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5/5

2003-08-30

"Very quick delivery and a cool case. Great place to buy from"

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Delivering products on-time
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Variety of brands and products offered
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5/5

2003-08-29

"They have AWESOME products at extremely low prices. You can't a selection like this at all, and I was shocked at the extremely reasonable prices. They also shipped within a few hours of when I placed my order. I am extremely impressed with XPCASES.COM"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-29

"XP Cases has a great site, which was easy to order from. I liked the ordering process, and I received the order quickly. Customer service is also very accessible via email.

Their prices are also great, and they carried all the products I wanted in stock.

They're also great about posting tons of pictures of a product, so you can get as close to an idea as possible how it will look set up in your home or office.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-08-26

"My X-SuperAlien case shipped out within a day and it arrived in perfect condition. The price was the lowest that I saw and the website is easy to work with.

Very fast shipping, low prices, good website, what more could you want?

Surely I will order from XPCases again, and I certainly recommend them.

-Semi
"

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Is easy to do business with
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-08-22

"They have excellent prices and super fast shipping. There packaging was great. I am totally satisfied and will use them for all my business and personal needs. Thanks again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-08-22

"Not realizing that ATX powersupplies need a motherboard to power up (it's been awhile since I built a box) I thought I had a dead one when I tried to test the fans on my X-Superalien Case.
My email to support went unanswered for nearly two days (they were experiencing email problems), and I was concerned until I called and spoke with Jack who both explained the problems, and assured me that they would promptly correct any others I should have.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-08-22

"Great products,Great prices.Good Packaging.Fast shipping,I order a Tower and a case fan on sunday afternoon got my products on thursday afternoon(they shiped my product on monday afternoon)It should of taken 4 days(with other companies) it usally does but it only took 3 days.I got my tower in EXCELLENT conditions.Keep up the good Work.Thanks XP for the great products.

UPDATE
This Company is the best.I got a chance to try their Customer Service Is EXCELLENT.My case is an X-Dreamer,well the LCD display dindt light up,I send an E-mail,they answered it in 2 HOURS WOW,they told me to try this,I did,It didnt work,I replied,they answer my email again in 2HOURS,Got my RMA number in 4 hours that same day.Well I couldn't send my product the next day until a week after I had a chance to ship it during that week they send me the same email with the RMA# just incase i didnt receive the first one,I'm Impress.I shipped my product for 2 bucks.In 2 days they recieved the LCD I sent them,they replied that the have received it and they already ship my replacement.Got mines today 4 days later(for me Fast).It came in a box,well protected not a single scratch.They DO care about the customer.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-19

"This was my first time ordering. I was impressed with the site, selection and pricing. Delivery was within a few days. Everything arrived in great shape. Would definitely use them again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-08

"Excellent communication, shipped in less than 24 hrs. Received the nest day. Excellent!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-08-05

"XP CASES.COM is a great web site. I was referred to this site by my uncle. I found everything I wanted and more on the web site. I was going to purchase 3 round cables on another web site for 50.00 but I got double the stuff for 4.00 more on xp cases .com.
thanks
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-08-05

"XPCases is quiet possibly the best online company I have ever delt with. Great COmany. Great Products. Fast Delivery.
A+!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-04

"wow! great company! VERY SATISFIED! my order shipped fedex, and arrived 3 days before it was supposed to!!!
excellent order tracking, and great product.
ORDER FROM XPCASES NOW!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-08-03

"I orderd a X-SuperAlien case from this other site but it turned out they did not actually have any stock. I cancelled my order with them after I found Xpcases.com who was the only other site that sold this case and for cheaper! Shipping was only about $11 and I got my new X-SuperAlien case the next day with FedEx Ground!

it seems this case was just released and I counldn't be happier with the quality and extras in this case.

Overall, shopping with Xpcases.com was my best Online experience. I couldn't be happier with their service, pricing and my new case.

thank you XP, I will be back to buy more IDE UV round cables and ohter accessories

John H.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-01

"I ordered my case on the 21st and recieved it on the 29th.Not too shabby considering everything was in mint condition. The packing was very good and i am just amazed at my new case.The only thing I would add to this case would have been a diagram for my powersupply and a different way to set up the front mic and headphone array. Other than that, this was an A+ experience."

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-30

"Very good service and shipping. Have ordered 2 times and both times got the correct merchandise in a reasonable amount of time. Excellent customer service. There was a problem with the order and they promptly corrected the problem and shipped my order! Will be doing business with them again and recommend them to anyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process