"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"I bought my 2023 G14 4080 on a Friday and after the order placed, mods added, shipped, it came Saturday the week after. So about 8 days total. 10/10 would buy again but probably not because the laptop is perfect. "
"Awesome Staff to work with!!"
"I had an issue with my charging port which was repaired. It took a month for the repair to be completed due to my computer had to be sent to the manufacturer for the repair. The manufacturer wiped my computer which i found odd but not much i could do about that. Xotic reinstalled my clean version of windows for me before completing the warranty repair. I did not receive any updates via email or checking my rma number through this whole process. I had to get updates through the chat feature which got me updated in a timely manner. Now that I finally have my computer back there seems to be a new issue with my graphics card not being detected. So back through the warranty process I will have to go. Hopefully it won't take a month to get it repaired yet again."
"The selection is almost overwhelming. I was able to find exactly what I wanted. Thanks!"
"I build my self a new gaming desktop, I’m excited to get it delivered. "
"Great customer service, managed to add to my order with no problem and meeting me needs."
"The curved monitor goes perfect with my gaming pc I love it"
"Im cant wait anymore to get my New Laptop, Everything looks Great"
"I'm a repeat customer for a reason. I've bought desktops and laptops from XoticPC. The customization and service are great. "
"Everyone at XOTIC-PC is extremely kind and patient. They will answer all of your questions in a timely manner and will give you updates on your pc no matter how many times you ask. It’s refreshing as they understand the investment you’re making. While I haven’t received my PC yet, I have no doubt they will deliver what my expectations are out of this PC.
Thank you XOTIC-PC"
"I thought I had made the a purchase with wrong components. They were to pull up my receipt and show that in fact I ordered everything I wanted!"
"I had an issue with my new PC not booting . After contacting support they walked me through my issue found that it was the ram. without any hesitation just had me send them the bad Ram and sent me the replacements .. Super easy and friendly . I also had a 5 minute conversation with one of their support people about how my day was going . He didn't need to he just did . XoticPC is were everyone should get there new PC's
Thank you Xotic
Joe Carroll "
"Amazing build quality and support."
"Amazing build and fast shipping "
"Customer Service was very helpful. They gave me better options when my order was delayed due to issues with the manufacturer. Things went smoothly after they got involved. They answer the phone with no wait times and stay on the call until the issues are resolved. This kind of service is very rare these days. Many online order businesses mostly deflect customer issues to FAQs or chat bots, pass you around to various people, don’t respond to emails and calls, and are staffed with people who are not trained or have little or no knowledge of the products. One is not going to get this genuine and effective customer care at Amazon, Best Buy or Egghead. "