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Product & services pricing
4.56/5
Chance of future purchase:
4.41/5
Shipping & packaging:
4.28/5
Customer service:
4.38/5
Return/Replacement policy:
4.48/5
Featured Review


Verified
5/5

2023-12-05

Excellent is an understatement

"Shipping was faster than expected and the price was way better for what I got! The speed is perfect for the price! I will be upgrading with them when the time comes!"

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Verified
2/5

2023-12-05

Trying to be patient - tracking utility not getting updated

"I ordered my laptop a week ago. The tracking utility only shows 'ordered'. When talking to customer service about this, they said that it is in production queue, but was unable to give me any sort of estimate on when to expect it."

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Verified
5/5

2023-12-05

Customer Service Very Helpful

"Alex from the ticketing side helped me narrow down a possible delivery window for my new PC. He helped reassure me that my pc would be built before Christmas and that it shouldn't take to long to ship once it's passed the fulfillment stage. He was extremely quick and helped me calm my fear down. I would recommend this company as picking out a PC was extremely easy. You get rid of the guessing as not matter if you are an expert in what parts you want or you are unsure, there is support there every step of the way. They will ensure that what you get is compatible and what you ultimately want in the end.

Now I just can't wait to get my PC and set it all up!
"

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Verified
5/5

2023-12-04

Excellent

"The order process was excellent and the pricing was very good. I compared to HP and Dell and XOTICPC offered better components at the same or better prices and that was even with "sale pricing" of those vendors. "

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Verified
5/5

2021-11-19

Solid excellent company

"I cannot say enough about the customer service, the quality of product and the knowledge and courtesy it to me it my purchase. I definitely recommend this company and I will use them again."

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Verified
5/5

2023-12-02

Amazing laptops

"It has been a pleasure going over the extensive number of laptops, desktops and computer peripheral equipment available at the site. "

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Verified
5/5

2023-12-02

Easy service

"I was in the market for a gaiming laptop. This will be my first one. The online website made it very easy to make my decision. I can’t wait to play it! XOTICPC was an awesome experience!"

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Verified
5/5

2023-12-02

Was hesitant to order from them at first

"I saw the many bad reviews about customer service (sure you have seen them too), but my experience so far has been excellent.

I have contacted xoticpc twice so far about my order ( I wanted to increase from 1 TB to 2 TB , and was looking for an idea of when this would ship out due to going on a mini vacation). Response was less than 24hrs each time, professional, polite, knowledgeable, eager to help. I'm not seeing, or experiencing anything bad.
"

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Verified
5/5

2023-12-01

Great setup, easy to upgrade and good price

"Used these guys for years and the build always comes out great! Very affordable!"


Verified
5/5

2023-12-01

Very helpful and knowledgeable interaction to resolving the customer issue.

"I had a nice experience talking to the gentleman Jeff, he really helped me understand the problem I had and was able to send a quick invoice as per my need."

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Verified
5/5

2023-12-01

Excellent

"Love it and fast delivery "

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Verified
5/5

2023-11-30

Repair work

"I was having problems with my ASUS ROG Strix SCAR 16, when running pytorch/ubuntu the NVME channel involved in intense data transfer it would over heat and crash. Xotic excellent support team upgraded the MB bios and FW for Samsung NVME. They also recommended the copper nvme heat sinks and their laptop fan cooler. Just got it back 2 days and so far no more crashes (fingers crossed) "

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Verified
5/5

2023-11-29

Quick service

"Good, quick, efficient service "

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Verified
5/5

2023-11-29

easy

"good interface and website made ordering easy."

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Verified
5/5

2023-11-29

Smooth transaction

"Great price for the value, smooth transaction, and fast delivery. I definitely recommend purchasing from them. I will buy again from them to complete the gaming PC. "

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