ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.47/5
Chance of future purchase:
4.39/5
Shipping & packaging:
4.17/5
Customer service:
4.39/5
Return/Replacement policy:
4.50/5
Featured Review


Verified
5/5

2023-11-16

Exceptional Experience with Xotic-PC

"I recently had the pleasure of purchasing the MSI RAIDER GE78HX 13VH-438US Gaming Laptop from Xotic-PC, and I must say, my experience was nothing short of outstanding. From their stellar customer service to the ease of the ordering process, top-notch build quality, and lightning-fast delivery, Xotic-PC truly exceeded my expectations.

First and foremost, their customer service team deserves immense praise. Throughout the entire purchasing journey, they were attentive, knowledgeable, and genuinely passionate about ensuring my satisfaction. They promptly answered all my queries, provided detailed information about the product, and guided me through the customization options available. Their friendly and professional approach made me feel valued as a customer, and I truly appreciated their dedication to delivering exceptional service.

The ordering process was an absolute breeze. Xotic-PC's website is user-friendly, intuitive, and well-organized. Navigating through the various customization options for the MSI RAIDER GE78HX 13VH-438US Gaming Laptop was a seamless experience. The website provided detailed descriptions and visuals, allowing me to make informed decisions about the specifications I desired. The entire process was straightforward, and I was able to complete my order effortlessly.

When it comes to build quality, Xotic-PC truly excels. The MSI RAIDER GE78HX 13VH-438US Gaming Laptop I received was an absolute marvel. Every component was meticulously assembled, showcasing the craftsmanship and attention to detail that went into its creation. The laptop felt sturdy and durable, exuding a premium feel that surpassed my expectations. The build quality not only enhanced the overall aesthetics but also instilled confidence in the laptop's performance and longevity.

One aspect that truly impressed me was the lightning-fast delivery. Despite my anticipation, Xotic-PC managed to exceed my expectations by delivering the laptop well ahead of the estimated time. The packaging was secure and ensured the safety of the product during transit. I was thrilled to receive my new gaming laptop promptly, allowing me to dive into my gaming adventures without delay.

In conclusion, Xotic-PC deserves nothing less than a five-star rating for their exceptional service. Their customer service team went above and beyond to ensure my satisfaction, the ordering process was effortless, the build quality of the MSI RAIDER GE78HX 13VH-438US Gaming Laptop was top-notch, and the delivery was lightning-fast. I highly recommend Xotic-PC to anyone in search of a reliable and trustworthy provider of gaming laptops.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2023-11-12

Great pre-shipment service

"So far customer service has been excellent, only giving four stars due to having not received the equipment yet (will update once I do), and their tracking feature is outstanding. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-11-10

Good products

"XoticPC puts together good machines. My last laptop from 2016 is still running perfectly, it was just time to upgrade."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-11-08

I purchased 3 laptops with xotic pc

"I purchased 3 laptops with xotic pc all asus and it has been a great experience. especially the ability to customized the laptops."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-07

just excited about my purchase

"after researching online I found that this website actually builds quality computers, I recently ordered a North Pro desktop with around High-End components (apart from graphics card) for only $979. Once I get it, I can put in my RTX 2060 and have a complete build."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-06

Can't wait!

"Love the look of the new PC and Can't wait to use it "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-10-31

Helpful Guidance, Delayed Delivery

"The assistant provided excellent guidance in selecting a computer, but there was a delay in the delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-10-30

Easy Purchasing Experience!

"I’ve been nervous about purchasing a pc for awhile but xotic pc made it very easy for me to pick and customize my dream pc!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2023-10-25

Still working out the kinks

"The Prey account was deleted by the time the laptop arrived. I could not verify the account since I did not have the password or the laptop (password was on the laptop). I had to re-install the software and I'm still working on getting the service I paid for activated."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-10-22

One stop for high-performance devices

"The entire process - model suggestion, customisation and ordering- has been smooth. XoticPC folks are committed to providing the best service! Furthermore, they also offer customisations as per customer request, making them a one-stop destination for purchasing premium custom devices."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-10-22

Easy to order

"I placed an order, it was so easy to do. The customer service was very helpful. They kept me up to date with the progress of my computer through the creation process once the order was placed ."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

fmj
Verified
5/5

2023-10-21

2nd Purchase, 2nd Top Notch Experience

"First buy was 4+ years ago. Still use this laptop with no real issues.
My new custom built laptop is on its way, beating the normal build time by a day or so.
Even if I can find things a tad cheaper (prices here are competitive though) I will always return to a company with their level of customer support and appreciation!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-10-20

Best I’ve ever had

"The exotic built computers run perfect and their trade-in program has worked out perfect for me, I’m using their trade-in program now. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-10-19

Great customer service. Appreciate the quick response times.

"Website was simple to navigate
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-10-19

Good customer care

"Fast quick customer care and resolution"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges