"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"I just completed my first purchase on XOTIC PC and it was an amazing experience. The variety of computers and the possibility to built a personalized machine is just awesome. During the purchase process I had to contact the CS Representative and they provide excellent guidance and support. Can't wait to get my new laptop."
"looking forward to having fun"
"Great customer service they were ready to answer any of my questions and ensure I knew everything. Only improvement I’d say is a build tracker or daily updates. Other than that totally recommend them!!!!"
"The whole process from deciding what gaming device you want to designing and making it your own was all seem less and had no issues! Will be ordering again for any future purchases"
"I received prompt responses whether by email or phone, so that's a huge plus. Some businesses have completely outsourced their customer service department, take days to return customer inquiries or simply outright ignore the customer. It is nice to see XoticPC not take shortcuts here.
The products to choose from are nice, as is the trade-in option. A cash discount too? There are a lot of reasons to buy from Xotic.
My only complaint is it was like pulling teeth when I asked a question about sales tax. Each person I talked to about the matter prevaricated and that does make me uneasy. This should be addressed internally. I'll knock 1 star off my review. Still, in comparison to its peers, XoticPC is doing a good job"
"I qualified for a free mouse cut couldn't figure out how to get it, so after I finished my order contacted customer service and they were able to add it on for me."
"They have a very good service and also a very good quality of prices, the bad thing is that they take a long time to make the shipment and check the transfer payment."
"I was able to score the legendary asus zephyrus duo 16 on this site without any issues. I tried other sites like BLT and gentech but they either don't have full information or just simply can't take orders. Also price comparison wise although Xotic will require tax its still rather a pain free purchase experience."
"Easy customization process"
"I was easily able to order the gaming laptop with the top of the line specs I wanted and the accessories I needed at a good price."
"This is the second time that I have purchased a laptop from Xotic PC and so far things are going really well. I was able to trade in a previous purchase and the system works smoothly. I was even contacted by a co owner of the company to make sure that everything was good. My previous system was great and their customer service was top notch. Thats what brought me back for a second purchase. Don't hesitate to buy from these folks. You will not be disappointed."
"I don’t have the time or space for a full computer so I decided to sell my gaming computer and was hesitant about getting a gaming laptop but their website made it super easy to customize and had a great turn around! Can’t wait to try this new laptop out! "
"Great help! And answered any questions I had. I’d definitely come back and buy again just to have questions and talk to these guys."
"Xotic really goes the extra mile with their customer service. From shopping to it getting to your door they are responsive and ready to help. My laptop came in with none of the typical bloatware you would usually get and the custom etching on the lid is exactly what I was wanting. These guys do a great job and I would recommend them to anyone looking for something custom."
"The staff in customer service is very helpful and knowledgeable. I told them what i was gonna be using my Pc for they led me to the perfect one within my budget and it works amazingly for what i use it for. Thanks team."