"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"XoticPC was awesome as always. They helped me through the process and was patient with all of my questions. Great job as always!"
"I bought a pc about 1 month ago and it hasn’t had a single problem. better than expected. "
"Staff was great and helpful towards my goal. Website is easy to use and navigate. Only thing is that shipping fees are high and if you’re trying to lease a pc it’s hard to hit that quote or stay below."
"Emma was super patient with me and was able to help me with everything throughout the process of buying, still waiting on my order due to a preorder but I can’t wait to receive it, they also offer a wide verity of payment options with 3% off on checks and wire transfers"
"The agent was friendly and explained everything well. "
"This is a follow up review...
I first want to say these people are AWESOME! If there was an award for going the extra mile in customer support, they would take it hands down! They really are "Support Heros"
I received my laptop very quickly. And i was happy to learn that they do have tracking for your build during your wait. BUT... After I placed my order I had changed the color and was assured it would be ok, it wasn't unfortunately. They had applied the color I had originally chosen. When I turned the unit on, the first thing my eyes went to were a tiny (but there) group of dead pixels.
I had received the package after their store hours. Not a big deal because they were RIGHT ON THINGS as SOON as they got the messages the next morning. They were AWESOME! Again they answered all my questions and got me all set to send the unit back for a new build. They're even doing the build as a rush for free.
As far as the unit itself, I loved it! And honestly if it wasn't for the dead pixels, I would've kept it. The Plum Crazy Purple paint looked cool. I know the wrap I changed it to (and was supposed to be applied, not the paint) will look just as good if not better.
I will do ANOTHER review when I receive my new, new laptop. I'll be getting the MSI SUMMIT E16FLIP A12UDT-006 2-IN-1
PROFESSIONAL LAPTOP, wrapped completely in the Roaring Thunder vinyl. "
"My online shopping experience was fantastic. XoticPC offers so many different options to custom build your laptop and the many different payment options was nice. It shipped the day of purchase. "
"Had a few questions while building out my rig and they were right there along the process with quick and helpful answers every step of the way!"
"We are thrilled to have ordered a PC for our son. He’s been waiting for a few years and we were finally able to make his dream come true. I did a lot of research and found that the best of the best comes from Xotic PC. We ordered a beautiful PC and my son is going to be so surprised. We look forward to ordering more from Xotic PC- their customer service is excellent!! "
"I am very much looking forward to receiving my Custom Cyberpunk 2077 Desktop PC and Custom laptop PC when they are finished being built! My experience has been awesome so far!"
"Very intuitive and easy to use! Made configuring my laptop super easy, can't wait to receive it!"
"I love the website and ease of ordering. I see why my friends are raving about Xotic Pc"
"I wanted to start off by saying that after hearing about XOTIC PC, I was immediately very pleased with the things I saw on the website, competitive prices, awesome customer support, great customer service experiences mentioned. My boyfriend is a software engineer and its safe to say he is a little bit picky about computers especially when he knows what he needs/ wants. I am in the medical field and know next to nothing about computers but want to get into vlogging, blogging and basically to keep up with the times. Everything I was seeing on XOTIC PC stood out positively to me and it remained that way throughout my experience. When I was shopping the company was awesome at answering my questions. XOTICPC took their time in making sure I understood what I needed to so that I could make the right purchase and have everything I needed. I was so happy with the price points, the education and patients they had with me.... everything. Due to national shortages in just about everything we had a tiny delay in getting our computer parts in order for the build and completion of the order. My boyfriend was massively excited for our new toys and so was I so the delay came as a slight frustration but it really wasn't very long and the company helped us find new computers if we didn't want to face a delay. They were understanding and supportive even when I was totally ignorant of the process and dealing with me and my BF who was travelling out of the country at the time. It was very difficult to get everything organized on our end with the purchaser out of the country but they stayed patient, understanding, informative and kind. XOTIC walked us through the options and kept us informed and treated us absolutely perfectly throughout!!!!!! I am 100% satisfied with this company and would recommend them to company's or for private purchases like ours. Thank you XOTIC for being so informative, patient and supportive. Sorry that I was so hard to deal with!!!!
THANK YOU SO MUCH! Our computers came yesterday. I have not turned it on yet but I do plan to do so today.
Lori Beth Starkey, DPT
I do recommend business with this company. "
"i enjoy my laptop, it works just as i want it to."
"Well service. Excelent i will buy in future"