"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"Love computer! Works great and fast! Excellent customer service! Thank you!"
"Overall experience was good. Customer service rep helped me pick a pc that would be able to handle all the things I wanted to do. "
"So far, everything is going well. Of course, this being the holiday season, things are a bit slow. We'll wait & see how fast & accurate everything turns out. So far, so good.
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"The website is easy to navigate and has many options for building and paying so you can make it all in one order and can easily find a payment option that works for you without having to figure it all out yourself. "
"I loved the ordering experience, tons of options, just wish there was a way to see what all the custom options such as a panel paint and wraps look like before you order, now all that’s left is to receive the laptop "
"Quick purchase made easy, and the options for financing is a plus."
"Ordered my gaming laptop and feeling excited for when it gets here. "
"Do real reviews get posted, or only the flowery ones? If you are reading this, then Reseller Ratings is doing its job.
I purchased an MSI Creator laptop 11-02-2021 with upgrades (plunked down over $4500). I had it just over 2 weeks and the laptop crashed. Blame was placed on the Seagate Firecuda 530 SSD (part of the upgrade).
I sent the unit back on RMA # 76269 11-30-2021. Was told by XoticPc that the Seagate 530 SSD had been replaced. It had not.
This was evident because the first thing I did was run the drive identification utility. That told the whole story: same SSD. In any event, I've owned enough laptops to know that the motherboard should have been tested. My guess is the laptop itself is defective, maybe even containing refurb parts.
There’s been some deception going on: the SSD did not change. It was the same as when I first got the laptop.
Before writing this Reseller Ratings review, I requested a follow up contact and specifically the CEO to contact me.
No one has contacted me.
I have requested a full refund.
Anyway, others should know the other side of the story. I've got to go... more sites to visit and share.
PS - here are a few things XoticPC writes about itself: (All from their website)
“…Hand-in-hand with a commitment to quality comes a dedication to customer service. XOTIC PC emphasizes their superlative customer service as one of the company’s defining characteristics. Their philosophy: “extend ourselves indefinitely to our customers in providing for their every need.”
ABOUT US: “From start to finish our goal is total customer satisfaction.”
"
"I was on the market, for a gaming Laptop.
My lil Brother told what I needed, From that I was able to build my First Custom Laptop, Here @ XOTIC PC.
They have a great Financial option, if that’s holding you back.
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"Computer lookup and details on everything makes it easy to find what your looking for. "
"Every time a get a new laptop I shop around and I've ended up back at XOTIC 3 times now, you just can't beat the price for the specs you're getting.
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"The Xotic Web site offers outstanding configuration options for your new laptop or desktop. The order page and process is a bit awkward if you want to take advantage of the 3% cash discount payment option. However, the customer support and follow-up is very good. I will provide more feedback once I receive my new laptop."
"I loved that they made it simple to pick and choose. As I’m newer to the gaming pc world. Their prices are fair and competitive and they offered a vast variety of payment options and financing. Which worked wonders for me! I’ll define using them again for upgrade parts and future builds!"
"The folks at XOTIC PC were able to help me both prior to and during my purchase. This is the 2nd laptop I've purchased from their website and I still love the first one I purchased. The 2nd? A gift and even better than the one I purchased for myself.
Can't say enough good things about these folks and I'll continue to be a return customer."
"Xotic PC is user friendly as well as an awesome outlet for gamers to build & create customized products for there specific needs. I love all the different options for my needs. Thankyou team Xotic Pc✌"