"Xoxide prices are great....and that is about it.
I have had to RMA things to xoxide twice now. Both times it was like pulling teeth, to get them to do anything.
The first time I had to contact the manufacturer of the part, and they had to force xoxide to honor the warranty policy.
This current time it has been 2 months and 6 phone calls and I still don't have my replacement part for the DOA one that I got.
Their customer support guy, Corey, is the same guy that always answers the phone. Corey is an arrogant dude who acts like he could give a crap if you did business with xoxide or not. He never offered any answers as to why their process is so slow, is never polite, never returns calls, and in general never actually helps anything.
UPDATE: After this post, I receive a personal email from Cory apologizing for everything, and got my part expedited after 2 months.
I appreciate the attempt at setting this right finally. "
"As usual Xoxide had one of the lowest prices for water cooling gear. Shipping was quick and easy. Packaging was appropriate. Happy return customer."
"I recently purchased a 500W power supply, upgraded from a 300W to be able to install a bigger video card. It arrived as promised and is much more than I expected and is operating exceptionally well."
"The purchase process went well, but it was shipped to the wrong address and I have yet to recieve the item.
This is what I was told when I made an inquiry: "According to the tracking number (USPS 9400110200793003202689) this item was delivered on 1/5/11. Please contact your local post office with any questions about delivery."
I wrote back: "According to that tracking number it was to: Delivered, January 05, 2011, 12:15 pm, NAVARRE, FL 32566
I live in Minnesota."
I'm not sure what to do at this point."
"I placed an order for some purple led fans and a couple "laser" led lights. My experience ordering from xoxide was easy and 100% positive. I received my order on time and exactly as described. I would order again because they have a selection of LED moding products at a price that I havn't found elsewhere. "
"Good product. Fan is very quiet. Fast shipping, and good communication. Recommended. "
"Bought a "Top Deck Tech Station". It arrived as advertised, complete, and on time. Fair price. I'll buy from Xoxide again."
"THE CASES ARRIVED ON TIME AND UNDAMAGED.
ON A PREVIOUS PURCHASE OF 2 ZODIAK CASES FROM PSW, WE HAD A FAILURE OF THE TEMPERATURE INDICATOR (LESS THAN 6 MONTHS AGO). I CALLED YESTERDAY FOR ASSISTANCE AND WAS MET WITH EXTREME RUDENESS. I WAS TOLD TO CALL THE MANUFACTURER (I GOT A RECORDING WHEN I CALLED). MAYBE YOU GUYS SHOULD HAVE REPLACED THE STAFF WHEN YOU BOUGHT THIS OUTFIT. I AM A RETAILER AND I EXPECT TO BE HELPED NOT HANDED OFF TO THE FACTORY. YOU HAVE RECEIVED THE LAST ORDER FROM US. THERE ARE OTHER SOURCES FOR EVERYTHING YOU HAVE.
M. RAY MCCRARY
GEORGIA COMPUTER DEPOT
WWW.GACOMPUTERDEPOT.COM
****@****
***-***-**** "
"I've been buying from Xoxide.com with blind faith for years. They always send me the right product in the manner, shape, and time advertised. They have some high end equipment that is affordable. Don't hesitate with these guys, they will not disappoint."
"Iv only bought a couple of items from xoxide and they were quick with getting it here and I live in pa. I do expect myself from buying more from them in the future. There prices are not too bad either. I am definitely buying more from them. "
"I was very pleased with the purchase that I made from Xoxide and the price that I paid for the item. The item was of high quality and the order was processed in a timely manor. The only negative thing was the shipping cost. The other vendors that I buy from usually offer free shipping or shipping at a reduced cost. Overall it was a positive experience. "
"I received all I ordered and almost everything worked as expected.
One lazer led was missing connector, but I got it working."
"I'm a repeat customer & will order from again. Fair prices, quick delivery, & great communication"
"i have made multiple orders through Xoxide over the past few years and have always had a pleasant experience. from ordering to shipping to quality of the product. i will continue to do business with them"
"Absolutely terrible business I would never, EVER, shop with xoxide.com again.
I ordered and paid for my item on the 15th of Decemember, it is now the 8th of January and I still have not recieved it. Even though the Christmas rush may slow shipment every other item I've bought online (from ebay and other gadget sites) within this time frame have been recieved.
It seems the only thing this company can send properly is the spam they send my inbox every day.
Shop elsewhere."