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0.00/5

Verified
1/5

2006-03-24

"This company has to be the worst company for customer service I have ever delt with anywhere..
I purchsed an item from them and they double shipped it leaving me with 2 items one I did not pay for, So feeling that I should allert someone of there mistake I sent an email off stating they have make a mistake. The email that I recived after that was not greatfull but one of demanding that I ship it back to them on there time frame and there way they also said That if I did not do it within the time they had set I would be billed for second item. I then returned an email that stated I was verry busy and diddnt know if I could get it sent off with in that time and asked if they could send a shipping lable that would last 30 days not knowing ups dosnt do that....
They then got verry nasty with me stating I was trying to steal from there compay... now if I wanted to steal from them I would not have alerted them to the fact that they double shipped my order.. I then called and tryed to get a manager that I could report DOT the lady I was dealing with she refused to let me talk to anyone before I gave her my customer number so i finally gave it to her and she went to talk with the shipping manager. I was on hold for 30 min waiting to talk to him and by the time he got on the phone she had allready twisted the story and was verry upset with me for stealing from there company and would not hear anyting I had to say and refused to give names of any of his bosses or the owner of the company stating that the owner does not deal with customers and I find that verry hard to believe and finally he decied that I wasnt inportant enough to talk to so he just hung up on me

Plesent experence? NOT AT ALL horbile company to put it lightly
"

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Is committed to quality products and services
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
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Speed of web site
Web site being easy to use

Verified
5/5

2006-03-22

"very nice web site
easy to navigate and find products
prompt delivery
product as advertised
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
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Overall customer service
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Customer service making decisions on their own
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Overall web site
Speed of web site
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Web site reliability

Verified
5/5

2006-03-22

"I was searching high and low for a store that had the Steelpad 5L in stock. Xoxide said they did, and I thought I'd give them a try.
The invoice was not emailed to me as soon as I submitted my order. However, I sent an email to customer support and they sent me a copy of the invoice within a day. The order was shipped soon after, and I'm enjoying my new mousepad.
Quick service and when they say they have a hot product in stock, they do. Recommended.
"

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Verified
5/5

2006-03-21

"Excelent services for everything-fast shipping, great prices and etc."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
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Customer service making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-03-13

"Great products, and great prices! Got here quick, and packaging was outstanding. I'll definitely be shopping here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-03-07

"Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent

Just a few days after i ordered an illuminated keyboard and fireline
mouse my order arrived at my house. i was delighted to find everything in
top notch condition. the cool blue illumination of the keyboard and mouse is
just sooo cool. i would recommend the xoxide company to everyone.
"

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Verified
1/5

2006-03-07

"I ordered 2 fans *13* days ago, and I still have nothing. This is from a company that is, I kid you not, 10 minutes away from my house. The customer service person I contacted initially indicated that I could have just driven over and picked the package up if I'd known. He told me the package had shipped 6 days after ordering it, but I didn't even get an email with the tracking info until 8 days after the order (and after this conversation with cust service).

Then the tracking number provided didn't work for 3 days. It only JUST came up this morning as having been shipped TODAY.

So not only did it take them 13 days to ship 2 small fans to a destination 10 minutes away from their site, but it seems that the person I spoke with on the phone was either:
a) horribly misinformed
b) lying

Not an experience I
"

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Verified
1/5

2006-03-07

"I ordered 2 items on Sun 2/26/06. Both were in stock and we suppsoed to ship in 1-2 business days. 4 days later I emailed CS and got no response. Later I finally received shipping info from automated response. Problem was the item still had no shipped per tracking. Never received any email response from CS.
Very poor CS and horrible long delay in shipping. Tracking now says it shipped today. My first and likely last order from this store.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
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Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-03-07

"QUick sevice, easy to deal with, excellent website that was easy to use. Would use again in a heart beat."

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is trustworthy

Verified
5/5

2006-03-06

"Excellent products, I highly recommend Xoxide.com!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
N/A
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-03-03

"Excellent! No problems here, this was my first order from xoxide and I'm happy to say it won't be my last, I ordered numerous small items and they all shipped safely in the safe box. I live about 2 states over from Xoxide so even with UPS Ground, my order got to me within two days!

Will definitely buy from again in the future!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-03-02

"I've been shopping with xoxide for awhile now, I recently purchased from them again. Good prices, they had what I needed and got it to me in a timely manney. i'll continue to come to them for my PC needs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-03-01

"Ive been ordering parts from this place for a while now and am very glad with every purchase that Ive made so far. Great place to buy parts to mod your computer. "

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Pricing of products and services
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Is committed to quality products and services
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Is trustworthy
Is consumer focused

Verified
5/5

2006-02-27

"I was originally skeptical about ordering items online. But I took the chance with a few different vendors, and after ordering from Xoxide.com, I am no longer paranoid. They have some great prices and their shipping charges are reasonable, unlike most online retailers who want to charge you per item instead of your total order.
I've placed multiple orders now with Xoxide.com and they have always been very helpful in the rare instance that the wrong item was shipped. They would fix the problem immediatly, with no hassle.
Overall, I'm very satisfied with my choice of ordering from Xoxoide and I'll continue to do business with them in the future. A+ company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-02-26

"I bought a 535 Watt power unit which worked out great. It was upgraded for current 24 pin power for MoB and also had the needed 8 pin for the CPU."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being easy to reach
N/A
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability