"Xoxide is great! I ordered 3 items from them, on one of them they actually sent the wrong product. When I contacted them about it I feared the worst (pay shipping costs, wait forever, etc). They went above my expectations and sent me a pre-paid return label along with the correct item, arrived super fast. Would absolutely buy again!"

"product excellent. customer service excellent. packaging and shipping poor. key board arrive damaged due to lack of proper cushioning in box. received a fast rma but found that return shipping cost 1/2 of product cost. did not rma product. instead i gathered pieces of the damaged product and super glued all pieces together and was happy the item functioned properly. i have been using item now for about 2 weeks with no problems."

"I bought a keyboard that was damaged during shipping. Customer service was extremely quick and more than willing to send out a replacement at no cost to me. On top of that, I received both packages within two days of placing the orders!"

"Extremely well laid out website. Products are exactly as labeled. "

"I am very happy that a friend of mine showed me xoxide.com. I am working on a first time build and am glad I was able to find a good case for much cheaper than any other site online. The website is very well laid out and it is easy to find what you need.
The shipping was prompt and I received emails and tracking numbers every step of the way. They say, "Order it today, ships today", and they're serious. I am very satisfied."

"Xoxide has truly an amazing selection of all electronic needs. The prices are fantastic and so far have not been beat. I must admit, the shipping time was a little longer than anticipated, but once the product was received, I was not disappointed. Everything works as it should with Xoxide products."

"Great job cheap prices fast shipping and very friendly support staff. They packaged my product perfectly and I have no complaints."

"Too many reviews on poor USPS delivery -review the USPS for that you guys. Check manufacturers for correct dimensions before ordering. I don't know one online retailer who does not have a disclaimer on specifics/details.

Purchased: Zalman ZM-SC100 Quiet Graphics Card / System Cooler.

Xoxide processed the order fast and USPS delivery came through as it usually does. It was an uneventful purchase with nothing to report on the up or downside.

I do have one suggestion Xoxide. While your shipments tracking may not be available right away for USPS shipments please update the Order Status itself as shipped or processing or whatever.

Thanks. I'll shop again."

"I am disappointed in the item I received. I was shopping for a smaller box for my computer and based on the dimensions on your website, the box was supposed to be smaller but it is the same size as my current box. Furthermore, it will cost me a good deal just to return the box after paying shipping and a restocking fee. I am very disappointed with xoxide.com and I have no inclinations at this time to refer anyone to xoxide.com for purchases. Instead, I will direct them to newegg.com or amazon.com, who have the correct dimensions (in inches), are more reasonably priced and have a much friendlier return process. I was shocked, too, by the cost of shipping for this box. I feel I paid too much for something that wasn't that great. "

"shockingly bad i have to say,

i ordered a keyboard and a t-shirt and paid with my credit card but not before asking how my order will be shipped. The customer service replied with a total of 3 words: "We use FedEx"

Good i thought and i went ahead and placed an order just to wait a total of 7 days to get my order processed. After several E-Mails with the company (in which i never received a formal opening like: "Dear Mr. ..." or even a "Hello"), i received the shipping conformation with the tracking number of USPS whereas i got promised that my order will be shipped with FedEx.
This is a big deal for me and the main reason why i ordered from them in the first place as the country where i am staying at the moment has not a very reliable postal system.

I also found out that it took 3 business days between the shipping conformation and the actual shipping.

Now i still didnt receive my order placed on the 19. April and today is the 17. May.

I know that Xoxide cant be held directly responsible for the long transit time but they didn't ship with a parcel service as promised.

Overall i have to say that Xoxide is not a reliable shop because the order processing took way too long, their customer service is unprofessional in writing mails and on top of all they failed to do what was for me the key point to buy of them (use FedEx for shipping).

I write this review because Xoxide sent me a mail asking me to share my experiences with them.

They might be good for domestic orders but as an international customer i would stay far away from them.


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"I have ordered from them several times. This last order arrived with one item missing. Called them and the item was shipped right away as promised. Excellent service and nice prices. Do not hesitate to order, they are a very good company to deal with."

"My orer from the 25 april still hasen't arrived."

"Decent deal, fulfilled accurately and on time. No problems."

"Looks great, a good deal for the money. There are a couple of problems, though. The light for the hard drive usage doesn't work, the door to cover the usb ports doesn't open and close properly, it came off. The window is scratched, which may have been damaged when it was shipped to your facility. Otherwise, I love the quiet, it supports my lighting well, and the front panel lighting is very nice."

"Poor customer service via email. I received a broken computer case and emailed them. They acted like I should be able to give them every detail about it and I sent photos and they wanted me to figure out where the broken pieces came from like I was some expert. This took days to get the info to them and then they told me that they couldn't send me the replacement parts unless I could figure out where the broken pins came from and send them a photo. I was irritated with this so I inquired about getting a new item, I paid for return shipping out of my pocket for the item and now they are telling me they did not get it back eventhough the delivery confirmation says they did. All I want is a brand new computer case that I paid for and to stop getting the run around from them. I think it's crappy customer service and if someone else carried this computer case that I really want I would gladly order it elsewhere. Very disappointing, I will not order from them again and I still want my new case."