"I bought a laptop from this company a while back, and started having problems with it recently. Being in the military, I was transferred to the gulf since purchasing it, and knew if anything went wrong, I would have to mail it in and wait a month plus to get it back. This company bent over backwards and went beyond the level to help me get my laptop working without having to send it back in for repairs. EXCELLENT customer service!!! I'll be back to them for my next laptop purchase guaranteed!

"

"Great products, great prices, great services. Fast, efficiant, logical, courtious customer support and personnel. One of the best shopping decisions I have ever made. Highly recommended for quality products at 'lower-than-sub-quality' prices."

"If you have a question where to buy your laptop, then you have no more questions if you lookup their website! If you have questions concerning the "No Name" factor then visit this link: http://www.xtremenotebooks.com/index.php?section=include&include_type=name_brand
I also note that their service is not very limited, they are extremely helpful and offer good service and information over their website and on the phone.
I hope this review helped you choose the right product. If you have any doubts then check the link included above or keep reading the other reviews.

Xtreme Notebooks Customer"

"I am very please with Xtreme's customer support. Every time I called about my order (a Raptor 64 bit laptop), there was always someone on hand to immediately answer my questions. The person (Mark Marsella), who took my order, made extra efforts to help configure my system and expedite the shipping. The performance of the laptop exceeds my expectation."

"I wanted a fast computer for my word processing, databasing, flight simulator, etc. needs. It had to be a laptop and none of the stores I went to had what I wanted. I stumbled over the xtreme Notebooks web site and found just what I wanted. I spoke to the CS rep and he was very knowledgeable and helpful. Also, friendly and not "pushy". After receiving my new machine I was delighted with it's performance. It was everything it was advertised to be. Upon installing a wireless router in my home, I discovered my laptop did not have a PCI card inside. I emailed xTremeNotebooks asking if it was supposed to be included, and Mark responded immediately saying he was very sorry it was not included (it indeed was supposed to be) and he was having it shipped to me right away. I am extremely impressed with xTremeNotebook's product and service!

Ron S. Cullen
"

"I am the CFO of Bentonville Software which works closely with Wal*Mart Supplier Teams in offering apps that support their analysis of Retail Link POD data. We need the best equipment for our technical, technical support and customer interface people.

Everyone here is pleased with the level of professionalism and knowledge of this VAR. They are the best VAR I've ever worked with for any technical product. Great, interested service that goes the extra mile. We've bought 4 Motion 1400 Tablet PCs through them in the past couple of weeks and will do all our laptop purchases from them in the future."

" Purchased a 17" AMD 64 powered notebook from XtremeNotebook. It was a pleasure to deal with them, everything worked out as promised. The unit arrived on time, worked right out of the box, and was at the best price I could find.
It has been an altogether pleasant buying experience, and I would recommend this company very highly.

Joel L. "

"Great quality and very satisfactory ordering system. Very helpful assistance. nothing but good things to say about them. All software purchased with it was installed and that made my life alot easier the day i got it!!! Would highly reccomend them to anyone looking for an affordable gamming pc that rivals any other gamming pc of its type.."

"I purchased a notebook computer from Xtremenotebooks in August and received the computer in early Sept. I immediately noticed some problems with the computer and after several emails and phone calls to the company it was determined that I would have to ship the unit back to Xtremenotebooks. I have purchased several desk top and lap top computers in the last 15 years and I have never experienced such caring customer service as the Xtremenotebooks staff provided..some of the big "brand" names should take lessons from these guys. I would definitely do business with them again. I just got my computer back and it works beautifully."

"Order was called in via phone. Product (Motion 1400) was shipped overnight and arrived on time. Extremely friendly, helpful and knowledgable sales staff. Enjoyed working with them. (love the 1400) "

"What a wonderful purchasing experience! All the sales people I spoke with were helpful, but eventually directed me to Steven, who was their resident expert on tablet PC's. Not only was he informative and unpressured prior to and during the sale, but just as helpful subsequent to it. If you need a notebook - and especially a tablet - and service means something to you (really, what else are you buying?), this is THE company to contact."

"Good custormer service. Problems occured, but everythings should be resolved. Read other peoples reviews for a better idea."

"RE: 8794 Acclerator.
I am merely the Mom of a student who needed to upgrade his laptop to accommodate a demanding collegiate curriculum in Game Design and Development. I admit I know very little about high performace laptops, but since these custom gaming laptops are not available for purchase in the traditional retail marketplace, my son and I had a steep learning curve in filtering relevant information on the best type of laptop that would meet his school and professional requirements. After a lot of research, regardless of brand or vendor, we found the projected cost of what he wanted for school and to begin his career in the gaming industry was going to cost ~ $3200-$4000 and that the laptop would be custom built to his specifications. All vendors offering these products were internet retailers. Having to make an internet purchase in this price range based on my son's projected "wish list" and feedback from other customers was a daunting task, especially since I had a bad experience with another internet retailer (monitor for a PC)that took 6 months of mediation efforts with VISA to resolve.

Since I relied on my son's judgement to customize the features in a laptop he wanted, I focused my efforts in our joint project to choose a company that sold Pro-Star machines we had decided were best for his needs. I priortized finding a company whose commitment to servicing customers' needs before AND after the sale was integral in their business model.

Luckily, after reviewing and checking out different vendors of this product, we found XtremeNotebooks.com. My first impression was positive when a real person answered the phone (no voice mail). Both my son and I were pleased from beginning to end with our experience. The entire staff was knowledgable, professional, friendly, courteous, and always available by phone during their published business hours to assist in the building of my son's dream laptop. The computer arrived exactly as ordered and on time as promised. My son is delighted with the professional quality, the speed, all the bells and whistles, and says it's a "BEAST!" I can't say enough of how well this company treated us! Although I'm still pretty clueless on what I actually purchased, I am happy to offer my XTREME satisfaction with the company, its staff, and how they treat their customers. It was money well spent on a top of the line computer! Thanks to all who were patient and helped my son (the user) and me (the paying parent) with this purchase. Some internet companies deserve the trust of the buying public; www.Xtremenotebooks.com is one of them!"

"Steven Nichols handled my reluctant design call. He was professional, polite, did NOT try to sell me anything unnecessary or unwanted, was very patient, helpful and made the notebook design process quuite a blast - made me feel like a kid in a candy store, actually. It wasn't an exercise in him telling me what I needed, rather, we created the little monster as a team. Visited an electronics store and detailed the HW specs, and the sales associate's jaw dropped. The machine is to be a gift for my fiancee - the desktop is mine -- but I will run that laptop through its paces... and I'll bet we created one bad-ass little machine for her. Went through the motions with Dell and IBM,, and they coulld learn a bit about successfully marketing their prodtucts, and website design from y'all. I am SO glad Google turned you up as a link! I'm anxiously waiting for the DataBlaze 755 to aarrive.. so I can personally make it jump through hoops. You're kind, personable and I'm wilimmg to bet the ranch that it will exceed my expectations measurably. Thanks for your patience, Steven."

"About 6 months after receiving my 8854 pro-star laptop from xtreme, I noticed an odd rattling noise coming from inside the case. When I turned it over, I noticed that the cpu cover had partially melted. The computer continued to run fine and I didn't pay much attention to the rattling noise until 6 months later when the machine stopped booting entirely. I removed a few of the cover plates, the battery, etc trying to find the source of the rattling, and found a loose component of the motherboard jutting out an opening!
I was now in my extended warranty through xtreme, so I shipped it to them for repair. They had it for 2 weeks before shipping it to Pro-Star, and weren't going to honor the repair. I was worried about xtreme's unwillingness to pay for the repair, so I called Pro-Star directly and they assured me the damage was not a result of user-tampering.

A month after sending it in, I finally get the computer back. 30 days later, it won't boot again. This time the lights come on but the system fails to POST.

I contact xtreme, who tells me to reseat the RAM chips (which involves removing the keyboard and coverplate to expose the motherboard). I reseat the chips, I swap them out, put them in one at a time, exchange them, etc to rule out a RAM problem. No go. I send it back to Pro-Star.
Of course, Pro-Star comes back and said a RAM module was faulty -- which I disagreed with, but hey they obviously have more experience than I do with faulty ram modules. They ship it back after another 3 weeks.

It works for 10 days. Angry, I call xtreme, who issues another Pro-Star RMA. I ship it back AGAIN. (My total shipping costs are well over $100 at this point).

Pro-Star has the machine for several weeks, then calls me up asking if I've tampered with the unit. Of course not! Especially not after the first RMA scare! Turns out, the CPU had become unseated and a pin on it was bent. How could the CPU have become unseated and a pin bent, when the unit had worked for 10 days prior to it finally dying again?!! I had a simple answer: It must've happened during transit, or Pro-Star screwed up. Xtreme had a simple answer as well: I had screwed with it and done the damage.

And now we get to xtreme ...
Xtreme quite rudely informed me they were not paying to fix the notebook, and that I had tampered with it. They've already spent over $500 on the laptop (big deal, I've spent almost $3,000). They then said that since there is clear evidence that the keyboard and coverplate have been removed, that they will not warrant the unit. They were the ones that told me to remove the coverplate and keyboard in the first place!

xtreme was rude and sarcastic in their e-mails, and completely unprepared to believe that this damage could have been caused by anything other than me tampering with it. When I insisted the damage could have been caused by Pro-Star or during shipping, and that I had 4 other notebooks all from Pro-Star ALL faulty, they scoffed and dared me to give names and serial numbers so they could attempt to "substantiate my claims". When I provided names, RMA #'s and serial #'s of all 4 units, they stopped responding to my e-mails.

I informed xtreme to tell Pro-Star to send me back the unit as-is, to which xtreme agreed to do. Two weeks have passed, and I still have not received my notebook. I called Pro-Star, who said they refused to pay for shipping it back to me and that xtreme would be calling me to discuss it. Well, xtreme has apparently known this fact for weeks and they have failed to contact me.

Update: Finally received the notebook 7 weeks later, after several angry phone calls.

As to Xtreme's response -- quote all you like, it reveals your true nature.

Matthew 23:28 - So you also outwardly appear righteous to men, but within you are full of hypocrisy and iniquity
"