ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2004-03-17

"I ordered my 5614 notebook a little more than a month ago and I love it. The people at XNBS were possible some of the nicest people that I have ever talk to on the phone, EVER. They answers all my questions and worked with me well. They really lived up to their word. I got a super fast notebook at a great price. I would highly recommend buying from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-03-16

"From presales, sales and order status to delivery Xtremenotebooks have been true to their word as well as The Word in providing me with an exceptional buying experience. My notebook was delivered within the timeframe given to me at the initial order and configured exactly to my specification. Rarely do you experience a team with a committment to thier business as well as a profound statement of their faith in Jesus Christ. These people are honest, trustworthy and great to talk to...highly recommended! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-03-10

"Great Product, great service, will do business gain. A+++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-03-09

"Purchased a Motion Computing Tablet PC. Customer service was outstanding. I needed the PC for a business trip the next day and Xtremenotebooks made sure I was up and running; including their installation of additional RAM. Friendly, understandable voices. Great product, great price."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-03-06

"got a new Prostar 5614 with the p4 3.4 gig. super fast laptop... got today and i can not keep my hands off it. customer service was great email them question fast response even on the weekend. would buy agian when i need a new one.
THANKS XTREMENOTEBOOKS
Ryan
-=-=-=-=-=-=-=ADDED=-=-=-=-=-=
Ran Some test found out that does not have a Prescott CPU there not out til April but still Show on there site as a Prescott also wrong Memory put in PC problem have not been fixed YET!!!!!!!!
=-=-=-=-=-=-=-ADDED=-=-=-=-=-=-=
Found out that the CPU is not out yet was not there fault, they did make it up to me and was very nice about the problem that i ran into
I thank Mark for helping me out, they were easy to get a hold even called me to talk about the problem... i even order more stuff for my laptop after the issue was taken care of most likely would buy again but hopefully want need to since i got a P4 3.4 CPU Thanks again Xtremenotebooks
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-02-06

"Purchased the 4774 for the purpose of having a mobile development station for the .NET platform. What I ended up with was a system with far more power. The 17" widescreen is amazing. The colors so crisp and vibrant due to the 128MB ATI Radeon 9600 Mobility Pro. It has every option available with plenty of expansion ports (USB 2.0 and Firewire). Load it up with XP Pro and this turns into a dual processor monster that can put even some of the more popular desktops to shame. Even the best Dell, Sony and Compaq can't compare to this system and it ended up costing about $1200 LESS!! So it is made by a company called "Pro-Star". Who cares what name is on it. Its the insides that matter and this machine has all brand name parts. The only downside is that the subwoofer seems a little weak but its amazing they even offer one on a laptop!! This is one very happy owner."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-02-05

"Nice guys.
The primary distributor (ProStar) got backed up when I placed my order.
However, the guys at XtremeNotebooks stayed in contact with me, to reassure that they had not forgotten me, and were doing all they could to get my order to me as soon as possible. As soon as ProStar got their part done, XtremeNotebooks had my laptop to me the very next day.
Great performance under pressue, I'd say.
Also of note is the excellent value of the laptop. At XtremeNotebooks, they include some very nice deals for free xtras for a much better price than I would have gotten from ProStar. They even have a very nice warranty for a reasonable price (much better even than one would get from the major resellers like Dell or HP). Overall, a great laptop for a great price.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2004-01-29

"Xtreme worked with me to find the best notebook value for my money, suggesting different configurations, etc. They've been very responsive to inquiries I've made after the sale, very willing to provide solutions.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-13

"I came into the market looking for a laptop that would run games fairly well. I admit my interest isn't purely educational/business-related. After scouring the internet, I came across a few companies, with xtremenotebooks being one of them.

I called and spoke with Mark. I already knew what I wanted, and he was courteous and didn't try to push anything I didn't want, which was nice. Also, Mark seemed genuinely "nice" when I spoke with him. Very refreshing for a customer service/salesperson to be so human.

I ordered the Prostar 5614 which just started shipping on September 10th (finally). Originally, the tentative ship date was 28 August, but that ended up slipping for nearly two weeks. Everytime I emailed Mark about an update, a reply was sitting in my inbox within an hour.

My only complaint about the company was the lack of volunteered information. In my case, I was charged the price of my laptop two full weeks before my laptop shipped. $2300 dollars sitting out of an account with nothing to show for it tends to not always sit well with me. Also, since my laptop was delayed, so to speak, a few weeks, it would have been nice to get a short email proactively from Xtreme Notebooks about what was happening. Like I said, though, whenever I was the one seeking information, the answer was always quick to follow.

Overall, I was very satisfied about by experience with Xtreme Notebooks. When I am in the market for another laptop, I will be coming back here.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-08-23

"It was incredible; I was reffered by a friend who had purchased a machine. I just can't say enough about this company. I would not do them justice. It was awesome to say the least. First of all I was treated w/respect, as an individuall, I did not ever feel like they just wanted to make the sale and get rid of me. Second, Jeff was great we talked about the Lord; I felt like I was talking to an old friend; It was great really. Even if you are not a Christian, you need to know that this company is setting the standard for excellency and customer service. This is the way God meant for businesses to be run and for customers to be treated...w/respect and honor. Not to mention I got a great machine, w/incredible hardware for an extremely competitive price; no, forget about competitive, the Prostar blows Dell out of the sky in specs and xtras (that mp3 player is sooooo cool); I love this place; It was great. Thank you Jeff Dudley and friends for making my experience shopping for a laptop easy and fun. I'm buying all of my machines here. Find out for yourself. Yeah, I know "there are alot of Christians that don't practice what they preach", blah, blah, blah; Well, you need to know that there are many that live this life for real. Jesus said that you would know the real from the fake by the life they lived. How do you know the difference between an apple tree and an orange tree. Well, the apple tree has apples and an orange tree oranges. How do you know a real Christian from all the others, Jesus said, "you will know them by their fruit." (and for all you "bible scholars" out there; He wasn't just talking about false prophets either)By the life you live and the character you have. So come and see that xtreme notebooks is good; they are the real mccoy; thanx again guys.
abie silva
****@****
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-08-21

"Ordered laptop from an international location, which they allowed at that time (APO/FPO address). Never got the computer. After wrangling with them for 10 months, finally got 85% refund. What's more, I never saw the remaining 15% (approx. $300). They did do an admirable job of attempting to rectify the situation. However, they did not treat me as ethically as they claim they treat their customers in their mission statement. They lied about phone conversations regarding the whole thing, and even called me two faced. This is not the practice of an ethical company. Maybe stateside they are great, but my experience with this company was mostly a tug of war. I believe that if push comes to shove, they will do just about anything they can do to protect themselves. **. They don't always live up to the business credo that "the customer is always right". They will say things over the phone and then deny saying those same things. I would advise caution to anyone who would do business with them. If it is a perfectly executed sale, then great. If not, expect problems dealing with them. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-08-20

"With out question the quality of products we were purchasing were superb. Compared to all the companies, Dell, Compaq, Sony, Toshiba etc. the Prostar 5634 was the best quality and value. My son is a computer buff who at 18 worked in his schools tech dept and outside at a company that does video networking. He is a very smart shopper with many connections. We found out about Xtremenotebooks only 1 week before the purchase and that was all the time we needed to make our final decision. That, however, is not why I am spending the time to write. As a parent with a student going off to college, I wanted the best for him in our budget. I did not want to spend $2000 on a product or a company that I was not comfortable with. From my first inquiry with Dave I knew I had found that company. I told them how important it was to have this computer the way we wanted it and on time. I received 5 calls subsequent to that to let me know the status of my purchase, when it was to arrive in the office, when it was to be shipped and believe it or not after we received it, a call to see if everything worked out. I was floored and impressed. When I get impressed I write letters, so here it is: If you want a company that sells a quality item, stands behind their word and cares about their clients after the sale then you just found it. - Many thanks to Dave and the Xtreme Team."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-08-19

"I ordered my 5634 notebook from Xtreme Notebooks on July 23 and I received it on August 7; I would have had it one day earlier, except that UPS wouldn't release it to my son (who is only 15) because they needed someone 21 or older to sign for it, so I had to take one day off of work to be there when UPS redelivered it to my residence. Other than that, the ordering process with these guys was flawless. The laptop was everything I expected and more. After about a week however the laptop began crashing, at first intermittently, then regularly, and finally got to the point that it wouldn't hardly boot at all. I called Xtreme up, they gave me a few pointers, it turned out to be a flaky memory chip, and after removing it (I had two installed), it began running perfectly. I let the folks at Xtreme know what I found out and they even offered to get an RMA number from ProStar on my behalf. During the entire time they were exceedingly courteous and professional, and in my opinion went above and beyond "the call of duty". Mark even went so far as to do research on the particular memory errors I was receiving in Windows and emailed me within a very short time what he had found. I understand that hardware failures happen, and I don't blame either ProStar or Xtreme, and I will not hesitate to purchase or recommend from them in the future. Thanks a bunch!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-16

"Excellent Customer service. Great ordering experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-11

"Ordered my ProStar 5634 on 5/30/2003. Email communicated with Mark - he was very coiurteous and informative. Great guy to work with.

System:
P4 2.66 GHz, 512 MB RAM (1 stick), 40GB 5400 rpm HDD, DVD-CD R/W combo drive, 15" WUXGA screen, 3 year warranty. No OS. 3year warranty (they were running a special :))

Recevied on 06/16/2003.
Loaded WinXP Pro and all drivers in order specified by users manual. Had video problem where pixels were displaying colors as a "negative image". After trying everything I knew. Got RMA number from Xtreme and then shipped it to ProStar in California ($45 shipping).

Had my laptop back within 3 days of ProStar receiving it and replacing the LCD screen.

ProStar 5634 - The Good:
1) The WUXGA screen is amazing! When I show it to friends, I play the StarWars Episode II DVD. Stunning graphics.
2) I haven't loaded a lot of stuff on it yet, but everything I've run so far is very fast.

ProStar 5634 - The Bad:
1) The keyboard seems a little flimsy to me. It has more flex than other laptops I've used.
2) The new screen they mounted also seems frail. (the old one did too). I cringe when I open the LCD afraid I might crack it. The seam on the right side pops open a little when opening it and I pinch it back together.

I'm glad I got the 3-year warranty!

*** CONCLUSION ***
All said and done - it's a great laptop. Remember that any quality issues are not a reflection on XtremeNotebooks.com though. They just sell the ProStar notebooks. As a company, XtremeNotebooks.com is great and I'd deal with them again.

MTO
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process