"A nice shop but customer support is really awful. They act like robots that don't react to reason. I tried to cancel a preorder made more than two months prior to release and they don't want to cancel the preorder because of their stupid policies. I hope they go bankrupt soon and stop this nonsense. I wouldn't buy there ever."

"Can be slow to get items ordered (often exceeding estimated times) but when they do arrive they're sent quickly and well packaged. Customer services has improved a lot in recent years, and have dealt with problems swiftly."

"they have the most complete list of products...
love them...but their price are slightly higher than other online store and there's a minimum of purchase required to obtain free shipping...
but overall, their service are good, especially, if one did not get their package, they would send back a new one..."

"I ordered a limited edition PSP from yesasia's website, because they were cheaper than the competition. Overall I don't think I could reccomend them to anyone, especially if you are anxious. In my case, I paid for expedited shipping, hoping to get it as soon as possible because I was excited to receive it. 8 days later my order finally shipped after two e-mails to yesasia. they sent me a confirmation e-mail immediately, and I paid with paypal in hopes of speeding things up, so I recieved a payment confirmation 2 days later. I thought "Great, it should ship soon." But they waited almost a week after "confirming my payment" to ship out the item. I e-mailed them and they responded that "Your payment has not yet been confirmed." Even though they had already sent me the payment confirmation e-mail. Anyways if you're excited to get a product ASAP don't shop at yesasia."

"I was relatively well impressed with this order. The prices showed no significant discount, but there were a number of titles available which I had not been able to find elsewhere. Shipping charges are reasonable on small orders, and waived on many larger orders. The shipment was put in the mail withing two days and arrived in a timely manner - in this case slightly less than one week. There is an offer to receive one selected title for free with the purchase of three specific titles. I have taken this and been somewhat satisfied, but the list of available bonus titles is fairly thin."

"i gave these guys another chance but i guess it was not a good idea. ordered bunch of items that are IN STOCK and able to add to cart and then THREE MONTHS of stuck on SEARCHING FROM SUPPLIERS status with NO PHONE CALLS ( assuming even if they did and i'm not there to answer at they can leave a message or email me that they tried to contact me ) ONE OF the item is canclled three months later."

"I recently preordered the CD of a Japanese artist from YesAsia. After checking around, they had the best price, with free shipping and a discount for first time customers. I asked that they ensure that the CD I ordered was the limited edition, and was pleased that they replied within a day that they would make sure of it. The CD shipped the day after release, and arrived very nicely packaged within a week. I am very pleased with their service and speed, and am glad that they are making it affordable to import japanese music."

"I had an overall positive shopping experience purchasing comic books from YesAsia.com

Pros: Reasonable pricing, free shipping available on orders from the US above $25, prompt email response, in my hands 6 days before the estimated shipdate given at time of purchase.

Cons: It took 11 days to "process" my order before shipping it (it still arrived ahead of the given time frame, but a 21 day timeframe to actually ship a book feels long). I actually placed a second order several hours after this one which has been "processing" for the last 18 days.

One issue I had was an item removed from my purchase 3 days after placing my order due to no inventory (it was in stock when I ordered). This was annoying, however, after an email they did confirm I was still getting free shipping (despite being below $25) and they promptly removed the item from their site.

The product search engine was inconsistent when searching for various products by first or last name of author, but this may be due to inconsistencies translating from one form of Japanese to english readable romanji.

I would order from YesAsia again, but I would advise checking out their policies beforehand for returns and refunds. Also prepare for a long wait processing orders for shipment."

"I was looking for a limited version of concert DVD from Japanese idol group. Since it's limited edition, it was quite hard to find in any other store. However Yesasia had it in-stock and I bought.
The shipment was very fast, I received it within 3 days. Shipping package was fine and the product was just as good as I expected. Fast shipping, good quality, I am quite satisfied. "

"A scam! This is a company based in Hong Kong and I had ordered a Karaoke DVD player from them, should have realize this is a poor quality product from China again. When I first tried it out there was no sound from the microphone with all the adjustment and setup. Contact the costumer service and they had contacted the manufacture. I got an answer from them just tell me to turn up the volume on my TV, what a genies tech support! Finally they realize this is a manufacture problem and granted a refund but would only with store credit, also they would not pay the return shipping, remember I am shipping this item from US to Hong Kong. What’s the point to pay the expense over sea shipping fee for a cheap Chinese DVD player of $90’s dollars. The website looks friendly and their customer service is kind, but watch out the big scam behind it. The Chinese way of doing business – pirating. They always win and make money no matter who’s fault it is. Would never buy from this store again."

"I placed the order and it was promptly shipped. I received an e-mail letting me know it was shipped. I had to request tracking information before I got it but that is a minor complaint. The item arrived promptly and in proper condition. I am very happy with the service I received and I expect to order from yesasia.com again."

"Ordered 3 CDs. Used Paypal (I'd rather let it go through paypal than key in my credit card number, I avoid it as much as possible). Free shipping deal is great. I'm in no hurry to get my items. Items actually arrived 5 days earlier than scheduled.

Very good merchant."

"It was a very frustrating shopping experience with this online store. I believe that I will never buy anything from this store again.

The whole story was:
* On 11/30/2006, I placed an order with them to buy a wireless notebook mouse. Since I would be on a 2 months business trip to China at the time I placed the order, I left the office address where I would be staying in those 2 months, hoping I would receive it during the trip.
* It took about 2 weeks for YesAsia to locate the item and started shipping it out. According to the order status, the item was shipped out on 12/13/2006.
* On 12/21/2006, that is, 8 days after the item was shipped out, I still did not receive it. So I sent out the first inquiry e-mail. The e-mail was replied on the second day. I was told that I had to wait until 1/3/2007 to see if I could receive the package, because it could take 6-14 business days to deliver.
* OK, I waited until 1/10/2007, no sight of the package. I sent out the second inquiry e-mail. Considering the shipping may take too long, and my 2 months business trip (which started on 12/1/2006) was about to be over, in the second e-mail, I requested to change the shipping address to my home address in USA, if the ordered item was considered to be loss and would be reshipped.
* The second e-mail was replied. YesAsia agreed that the package was lost and they would be shipping a replacement. But they said they would only ship it the original address. I had to send the third e-mail explain the reason why I wanted to change the shipping address, again.
* The third e-mail was replied. YesAsia said they could ship the replacement to the new address. But they had to use some "Express shipping method", and I would be going to pay for that "Express shipping". I could not take it any more. How on earth am I going to pay for an "Express shipping" that takes 1 month and half to deliver?
* Entirely upset, I sent out a complain e-mail to YeaAsia's CEO, by using the "e-Mail our CEO" link on their web site, on 1/15/2007, asking for cancel the order.
* On 1/22/2007, a week later, I did not hear anything from Mr. CEO. So I sent him an e-mail again.
* On 1/29/2007, I still did not get any response. I realized that Mr. CEO was too busy to check his e-mails. I gave up.
* By now, 3/3/2007, I still did not get any thing. Neither the item, nor a reply from their CEO

"

"This merchant's credit card verification processes are apparently intended to discourage the use of credit cards (too big a fee for the merchant?). Either you fax or email a scan of BOTH sides of your credit card, provide them with your most recent statement, or break down and pay with PayPal (which has far, far fewer buyer protections than your average credit card).

After repeated phone conversations with my credit card bank and the customer service at YesAsia.com, I finally initiated a 3-way teleconference with all parties, just to try to get my purchase to go forwards. Even this was not enough to satisfy the merchant, who repeatedly insisted I simply use paypal instead.

No thanks.

I cancelled all my orders and went to shop elsewhere. Needless to say, I'm never going back to YesAsia.com again."

"Had to jump through ridiculous hoops in order for the payment process to occur. Canadian Visa Companies don't issue 6-digit verification numbers. Why indeed do they need a copy (front and back) of a credit card to verify ownership as per instruction from credit card companies when major Canadian Visa companies (CIBC, TD, RBC) told me NOT to? Not only that, just to process the card is a hassle but paypal is not?? Isn't there more of a liability for users to use paypal as an option rather than direct merchant authorization? Not that paypal isn't secure, but rather that yesasia ought to be more so as a direct merchant seller. Or else just eliminate the credit card option completely instead of sending ridiculous and condescending emails insisting that they are following credit card company guidelines...which ones, American? So Canadian banks don't count for much due to their higher security protocols?

Oh yes, you are responsible for supplying a contact number to your card company so that yesasia can verify the authorization, but even when that is done, they still make you jump through all these hoops and ask time and time again to get this number or switch payment options? The whole point of using a credit card is convenience, and while I appreciate a company who is dedicated in keeping out fraud, why do they offer this method of payment when it is far from convenient? I guess it's to sucker in all those Visa holders whose Visa companies have less than secure standards.

Terrible, condescending customer service.
Unless they have items that I can't find anywhere else to warrant another dealing or jumping through hoops, I would not shop at yesasia."