"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"Excellent customer service. I had my issue resolved immediately. They respond quick just love that about them."
"I ordered 4 items w yoins. I was pretty skeptical w the reviews I had read. I still took a chance. My only problem was the shipping was fairly long . Not what I'm used to. Took approximately 2 1/2 weeks. But when I received my items I was in love ! They were nicely packaged , no smell and nice quality !???? All the pieces fit perfectly got so many compliments on my black lace dress. Highly recommend this site. Customer service A-1 thanks Vivian ????????"
"I orderd two dresses a month ago. I am waiting...waiting...and I didn't get my dresses. I checked all of information of shipping. Finally I am writting to the cusomer service and they said refund my dresses. I hope they don't lieing and i get back my money if i don't get my dresses....
if i don't write to customer service about my dresses i dont know they write to me......"
"I had a size issue and when I tried to return it, I found a hole on the skirt. They responded to my question every time within 12 hours and offered to resend it in a proper size without any additional cost. Even though the size didn't work for me, their customer service does!
"
"Such a great staff.I got the items when i was supposed to get them.Great quality.I will keep shopping with them ."
"I loved the piece I bought. It is just like in the picture. I love my new piece of clothing."
"I just want to give a shout out and huge thank you to Vivian from Yoins customer service. I was a needy hopeless online customer and she was so helpful and responded to be so quickly. She helped me fix my order after I had ordered and before it was sent. Thank you again!! Fantastic service!! "
"The clothes are really beautiful and the materials are good, the service is fast and they care to assist you well. The free shipping takes a lit long time but it really worth it"
"????????????? ???????? ??? ??????!!! ???????? ???????????! ??? ????? ???????? ?????? ????! ?????????? Yoins!!!"
"I placed my order by priority mail on Dec 10th. The website says priority mail will be shipped within 6-9 business days but it has not arrived.
After attempting to speak with your live chat service, the customer service rep keeps telling me wrong information and refuses to give me my full order refund. I have sent several emails to the customer service team (****@****) and have not received any assistance. They keep saying to wait a week and contact them back, which I have done but they have not contacted me. Today I sat on chat with a person (I could not call they are in hong kong) for 30 minutes for her to end up terminating the chat session unexpectedly without resolving my issue and telling me to contact tomorrow. This is honestly the worst service I have ever received.
The tracking number that was provided does not pull anything up on their DHL China site and the info in the actual yoin's account page is in Chinese so I cannot read it.
Customer service would not provide me with an estimated shipping date and just continued to copy and paste the same 3 lines into the chat no matter what I said and saying "sorry". The lines she was pasting in the chat were completely wrong.
Never shopping with them again.
"
"I bought a jacket from Yoins but unfortunately I recieved a size L instead of S. The customer care was very quick and helpful . I recieved the refund for the postage and my new jacket size S very quickly. Fits perfectly. Thank u
Jana "
"yoins is based in china, so whatever distance selling rules that apply in your region, don't apply to them.
Item doesn't fit? poor quality? faulty?
you'll be paying for the return postage, and good luck getting your money back.
In the UK, the seller must pay for any returns costs, regardless of the reason for the return. It was not obvious that this was a Chinese website when ordering. I would not have used it if I had known.
You have to return your good to china for gods sake...
make use of a local/in-country website, not yoins.
"
"I had a good experience with this site. It shipped very quick. And I received a wrong item and it was given to me as a gift and shipped the correct item with no additional cost. "
"So many bad reviews in here! My experience with Yoins was quiet pleasant.
The quality of my product was perfect, everything fit true to size, and their customer service is always responding on time.
"
"Just got the beautiful floral print dress and the chic shoulder bag in about 3 weeks, it is very happy to buy here and their service is quite fine, I will consider the second buying and recommend this site to some of my friends."