"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"I never expect for the best quality or that it fits as i want when buying clothes so cheap. But i have to say that i am supriced of the top, two dresses and the bra that i ordered. I LOVE THEM!! It is good quality, it fits me perfect. The shipping took about 2-3 weeks as i expected. I will come back to yoins for more great shopping! "
"I realy like the clothes ideas, but the cuality is not the expected, the sizes are not alway the same and when i paid the shipping of 5-7 days the took like a month.
Having this clear i can say that the customer service its very good they respond all the emails in less than 1 day."
“Dear valeskadel,
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem . We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution.
The international deliveries may take many days, and it also depends the country you live in and the shipping method you choose.We are improving this and trying our best to speed the deliveries.
Wish you a nice day.
Yoins Team”
"Ordered a romper from this site early in July, it is now the last week of September and I still have not got it. Will not be purchasing anything else from this site. "
“Dear Samantha,
We sncerely sorry to hear that you have not received your parcel.For we can better learn about and issue your order,could you send an email with your order number and your email address? we will check the detailed information for you.
Here is the link of contacting:https://www.yoins.com/Yoins-Contact-Us-a-33.html
Or live chat:https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
Wish you a nice day!
Yoins Team
”
"Omg i loved them fit perfectly fine texture is soft "
“Dear dianadurazo,
We are very happy to hear that you like our products. We are always providing more beautiful and high-quality products for you . (^-^).
There are many new arrivals for autumn in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team”
"Commande nickel, l'équipe technique répond rapidement je recommande "
“Dear Lagniez,
Thanks for your support for our service. (^-^)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team”
"I have ordered 2 dresses. One of them was out of Stock. It wasn't any problem. I exchanged the dress and ordered another one. I can really recommend this shop. "
“Dear Terezka,
Thanks for your supporting.We are so happy to hear that you satisfy with our service.We will better our service and welcome your suggestions.
For the stocking problem:
We are sorry to cause you some inconveniences due to the out of stock. There is a hot-sale item in you order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Hope you can understand.
Wish you a nice day. (^-^)
Yoins Team”
"Very cute pieces, the only thing i could complain about is that sometimes the order cancels by itself becuse there's nothing in stock, has happenned several times to me. But otherwise prices and shipping are ok"
"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
“Dear MarianaLeontin..,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly”
"I paid 18 euros of shipping costs for arrive between 3-7 days and I have waiting form more than q moth. They don’t want to refunde me the money. They only tell me to write on the web and they will give me a 5% discount. It’s not equivalent to the 18 euros that I have paid of postage. "
“Dear lahoznieto,
We sincerely sorry for the shipping problem.Please do not worry ,we will check the shipping information for you.Would you mind show us your order number or your email address to service@yoins.com? We will reply your email within 24-48H.
If there is any thing wrong during the shipping,we promise you we will provide you a proper solution for you.
Looking forward to your kind email reply.
Wish you a nice day!
Best regards,
Yoins Team”
"Easy to order, but took over 3 weeks to get here, when finally arrived products were no where near the quality that was advertised! Trying to return outrageous! May as well thriw your money away...STAY AWAY FROM THIS RIP OFF COMPANY!!!!!! "
"I love shopping on the Internet and Yoins make it easy for me. There is a wide range of everything you want in low prices. I recommend it for sure. Also, the staff is really helpful and able to communicate with you wherever you send a mail! In addition, payment is easy since you have the selection of paying via PayPal or credit card. "
"Fit exactly as expected and it is the same as the picture. I loved"
"Buyer Beware*** I placed an order for multiple items all showed as in-stock with the exception of 1 item on backorder. i ended up getting the back ordered item first and still haven't received any of the 20 items that were supposed to be in stock. now all of a sudden they're back ordered even more. I ordered them, with an awareness of the shipping window, for a specific event... which will now not happen since they were not in stock as stated and not shipped out.
the 1 dress i did receive is garbage. it is not the same item from the photo. the photo shows a black lace dress with **** lining. the dress i received is basically lingerie. its just the lace, without any lining so your entire **** is showing. its completely different than whats photographed and the false advertising is way beyond anything acceptable. you expect items to look better on models, but this isn't even the same item!!! its literally a different dress. different material, without a lining, and ridiculously poorly made.
the stuff on their site is cheap, but it's cheap for a reason. and they don't take those photos... they 'borrow' them from popular online photographs. so what you're getting is not what you're seeing.
don't expect much help when you e-mail them because with the language barrier you can't get any clear answers to your inquiry. and the return policy is set up to ensure you don't try to return anything!
if you're going to make a purchase from them don't expect much. don't expect accurate shipping windows, or honesty about in stock & not in stock. don't count on helpful customer services and most importantly don't expect to receive anything remotely close to the images you're looking at. if you want what you see in the photos... shop full price on a real (legit) website, this site is for cheap imitation with sub-par materials copying the images, but if you're on a budget and can't afford the real thing.. then maybe you'll be okay with that. "
"I ordered 2 dresses and one shirt all size Med. 1 dress came as ordered, the other a large (that fits like a small). The shirt came in size XS. After contacting customer service they told me they sent me Asian sizing on the shirt. Ya right. After several attempts to get my money back or at the lease an exchange in merchandise, they tell me that I have to pay for shipping back - for their mistake. What a joke. I would never recommend ordering from them!"
"im ery happy with the quality of the producta and fast service"
A rep from Yoins, Yoins, has responded:
“Dear QueenL,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future.
There are many new arrivals for autumn in our website, if you like them, welcome to order.
https://www.yoins.com/
Wish you a nice day.
Best regards,
Yoins Team”