"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"I just received the light purple bodycon dress today and I must say WOW! IT IS SO CUTE! The material is nice and great customer service. YES I love it that much! Would definitely recommend."
"I am a first time buyer at "YOINS" and I must said that this has been a Great Experience to say the least. Excellent Product, Fast Shipping and Great Prices!. I congratulate this Seller for the quality and overall service!!!!!!"
“Dear Ricardo007,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring”
"Sarah was extremely helpful and ensured we found a way to deal with my issue, brilliant service"
“Dear DianneShannon,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring”
"I have purchased 8 dresses from Yoins. All garments have been true to size. Good quality fabric and comfortable fit. Shipping time was as advertised "
“Dear debway313,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring”
"Bought some gifts for my lady friend from here, we are very happy with the purchase. "
“Dear RickyZ93,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring”
"Excellent service. Great communication. Highly recommended "
“Dear ChristieNeal,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring”
"I've ordered from Yoins a few times. Each time, it's always a toss-up. Hit or miss. I always receive an item in the bunch that just wasn't constructed correctly. I closely read the measurements, but they still do not arrive in adult sizes. This last time, I ordered an XL dress. When it arrived, it was a very wide shirt. Another time, I ordered a spaghetti-strap low-back summer dress, but the straps were only a couple inches long, so needless to say, it went over my head and became a scarf. No clue how these are made, but it's kind of ridiculous. I've received some other okay items that are average. Returns and customer service are okay though. "
“Dear Baxlea,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
We checked that our related colleagues have solved it for you, if you still have any problems, could you please describe the problem in our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring”
"I enjoy shopping with Yoins. Its always a prompt service and the clothes are very good quality.
Thank you
Josephine Kane "
“Dear jokane3,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring”
"Really nice experience shopping in Yoins.
The customer service was amazing, they were giving me information about the tracking all the time and with detail.
Nice dress, got it on time and fit me so good.
I was a bit scared because I need the dress for an important event and it arrived before I was expecting. My experience was with Express Shipping.
Definitely recommended! "
“Dear NataliaMar,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring”
"Sarah was excellent at changes to size"
“Dear pamhutchisson,
Thank you for your comment.
We are glad to know that we have solved your problems in time. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring”
"Items took far to long to reach the UK. One pair of leisure pants were poor quality."
“Dear vintagecarouse,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring”
" I am already recommending it to all my friends :)"
“Dear pjsemedo,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring”
"Shipment is as promised and most of the clothing I've bought is nice but some items just don't fit. Sleeves are sometimes to short and when a skirt has 2 layers the under-layer is to small while the upper-layer fits. Also some of the items have fabric-faults. I know the pricing is low so maybe I shouldn't complain but I do expect to receive items with sleeves that match the size."
“Dear Miranda-1326,
Thank you for notifying us of your review and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you have any problems with the items that you received, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.
Please also offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring”
"Thank you so much Chloe for taking care of my miss placed items you’re awesome I really appreciate it!!!
Anna"
“Dear AnnaParshenkov,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring”
"So easy to order and receive merchandise, with excellent monitoring. Love the merchandise. The only issue is that one of the tops arrived with the trimming around the entire neckline unsewn. Will take to tailor to fix. Waiting fo the last item in shipment. On the whole, an excellent experience and love the styles.
"
“Dear Perryblank,
We sincerely apologize for the inconvenience caused.
Could you please tell us what order issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with quality problems, please feel free to contact our email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and pictures. After we confirm the issue, we will provide a reasonable solution for you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Chanring”
A rep from Yoins, Yoins, has responded:
“Dear CarmenJane,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring”