"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"This was my first time ordering from this site and was happy with the process and product. Thank you. "
"This has been a nightmare experience. Placed 3 orders together in July and still don't have them all."
“Dear tdgarrett69,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We are here to help.
All of your orders were sent out now, please don't worry. In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins Polly”
"Great customer service. I was wanting to change my order after a few days and they were fantastic about it."
“Dear SusanSmethurst,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Polly”
"excellent return service, beautiful clothes, good accurate sizing. "
“Dear kimfultz,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly”
"Contente de mes achats qui semblent de qualité. A voir dans le temps.
Par contre, il faut être patient car les délais de livraison sont souvent un peu long."
“Cher AngelineNj,
Merci pour votre commentaire.
Nous sommes heureux de savoir que vous avez une bonne expérience de magasinage avec nous. Désolé pour le retard de livraison, et nous faisons de notre mieux pour améliorer ce problème. Merci pour vos commentaires et votre compréhension. Si vous avez besoin d'aide ou de besoin, n'hésitez pas à nous contacter.
Dans l'attente de votre visite à nouveau.
Meilleures salutations,
Polly”
"Shopping with yonis is very good and quick delivery although you get no Invoice and it's a bit complicated to return stuff I have had to send an email to get information on returns but will shop here again "
“Dear SandraHomer,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly”
"Although it takes a long time for the goods to arrive and not all the goods are always in stock i must say when they do the quality is extremely good and well worth the price i would truly recommend this site if your willing to wait "
“Dear babegee68,
We are very glad to receive your wonderful review. Thank you very much for your patience to write such wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly”
"i love the clothes ! they are amazing"
“Dear opreavalentina..,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly”
"I have been in contact with the Customer Service through their chat and I really appreciate the service! Very fast answer and very kind persons answering. "
“Dear CC-66158,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly”
"Just received my first order and much sooner than expected. Love my new jacket, although I should have ordered a size smaller, because, unlike other sites I've shopped with, this one is true to size. Now waiting on my second order, placed a few days later.
Thanks, Joy H."
“Dear JoyJones-45657,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly”
"probably will not order again. "
“Dear kathybetz,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We are here to help.
We have a strict quality control before items are packed and shipped. If your items come with bad quality, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
As you are our US customer, we are glad to inform you that you can enjoy the free return to our US warehouse.
We have sent you an email to help you return. Please check your email address and reply to us so that we can solve your problem quickly. Thank you for your patience and understanding.
Best regards
Polly”
"La qualité est au rendez vous; la livraison n'est pas trop longue; si la commande ne vous parvient pas, on vous rembourse. Je viens de recevoir une belle robe mais comme je suis mal foutue; la taille est bonne mais c'est bien trop large sur le dessus. Pas grave mais une morphologie en H....pffff…..quelle poisse !!!!"
“Cher pierredechamps,
Merci pour votre merveilleuse critique.
L'équipe ici à Yoins est ravie d'entendre de si bons commentaires. Votre affirmation est le plus grand encouragement pour nos efforts sincères. Nous vous remercions de nous avoir choisis et nous vous fournirons des produits plus beaux et de meilleure qualité dans le futur.
Bonne journée.
Meilleures salutations,
Polly”
"Ada was great in answering and sorting out issue with order "
“Dear NatalieSturges..,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"I havent had an order yet ive been unhappy with! Best online shopping made easy "
“Dear JoanneAlguire,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly”
" I’m very please md with every item I purchased from Yoins. Great quality and price on every item I’ve purchased."
“Dear enjoygoodhealt..,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly”
A rep from Yoins, Yoins, has responded:
“Dear ThelmaBobadill..,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly”