"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"USER friendly interface
Amazing collection
Great discounts
Timely shipping
Rewards
Do you need more to go and buy at yoins?
Extremely satisfied "
"Materials are good and good quality sawing "
“Dear syteme,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly”
"My order arrived earlier than expected, my top was just perfect and sizing was spot on. Have just ordered another three tops as I am so impressed. Highly recommend."
“Dear Willow-49996,
Thank you very much for your patience to write such a wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly”
"The dress took far too long to arrive and it was poorly made and didn't fit well. The company was hard to deal with, they have not supplied me with a return address. I will never deal with Yoins again and will delete my account!!"
“Dear helenamorris20..,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins Polly”
"I received my products but they were cheaply made and didn't fit. When I asked for my return and refund they refused. I will NEVER ORDER FROM THIS COMPANY AGAIN!!"
“Dear RedondaCross,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html. Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
We have sent an email to help you deal with this matter, please do not worry. We hope you can reply to this email. We will give you a reasonable solution.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly”
"first of all, the prices reflect the quality of the products, the sizing is inconsistent, the fabric is bad, poor quality, looking terrible, the fit is off and when you try to return anything it's super hard and convoluted. "
“Dear pahalasa,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
Hope to hear from you.
Best regards,
Polly”
"I PLACED AN ORDER IN AUGUST.
STILL DO NO HAVE MY ORDER "
“Dear NKELLYG,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly”
"I have ordered many items and have never been disappointed. Great customer service and communications.
Very stylish unusual clothes. Great quality!"
“Dear PenelopeFoster..,
Thank you for your compliment.
Yoins is the woman's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”
"I ordered a few things from Yoins and even though it took a while to receive the merchandise, the quality of the clothes I received were very good considering the prices they are sold. Highly recommend it. "
“Dear AniBabian,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delayed delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly”
"Please don't use this company. The clothes are dreadful quality, nothing like the pictures. A real scam. Then you have to pay £13 to return them to China IF they agree to a return. Share the word please. They are ripping people off. "
“Dear JanineHollings..,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
If you think the items are different from the pictures, please send us some pictures of received items to show the problem so that we can solve the problem quickly.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
For personal reasons return, you may need to bear the return shipping cost, we suggest items be returned in the cheapest shipping way provided by the post office.
We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins Polly”
"Amazing quality items with excellent customer service thank you yoins "
“Dear Toula2018,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly”
"I ordered a dress from this website not knowing who they were but after reading reviews and people’s comments I was reinsurerd that I made the right choice my dress came to me as described and it fitted me great I was the talk of the night . Already shopping for the holidays on what to where thank u "
“Dear atouchofleopar..,
Thank you very much for your patience to write such wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly”
"Just gets better and better"
“Dear FabiMcMinn,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly”
"The dress fits & is great quality. Just wish I realised the floral pattern what distributed at random. Didn't get the pattern that I was expecting"
“Dear FeliciaLawrenc..,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the floral print of the dress you bought is random, if you think the items are very different from the pictures, you can send us some pictures of received items to show the problem so that we can provide a reasonable solution for you.
Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
”
"ordered a dress, fine colours and very good quality , will order again "
“Dear smetsingrid39,
Thank you for your compliment.
Yoins is the woman's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly”
A rep from Yoins, Yoins, has responded:
“Dear jinaljoshi77,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring”