"This is hands down my favorite online shoe company. I absolutely love Zappos! They are THE model for an online business in every way. I almost exclusively buy all of my shoes with them. Although sometimes their selection isn't as broad as I would like it to be, it seems that when I find other shoes on other sites, if I come back to Zappos in a couple of weeks, they end up having the same shoes as well.
Their shipping policy of FREE both ways is unbeatable. Their advisement and posting of return credits is stellar. They always send you emails regarding receiving your return and posting your creidts. They are the fastest I have ever seen of any company I have shopped with.
They will sometimes send you an email asking you to review the shoes you purchased. They are fair and post all kinds of reviews, which I always use to base my purchases on.
Other online retailers could learn a lot by modeling themselves after Zappos.
This online store rocks!"
"Excellent transaction. Zappos quickly processed order and sent UPS tracking number. Items arrived quickly and in perfect condition. Will shop with them again."
"It's a very good website. There is so much choice. I bought some shoes and the shippement is very fast. You order and 2 days later, it is received. Moreover, if it doesn't fit or whatever, you can return the order, it is free. As soon as Zappos get it, you're paid back. Maybe it's a bit more expensive than other websites but it worths ! They work even on weekends !!! "
"My wife has purchased several pair of shoes from Zappos. Delivery is extremely fast. She's also returned two pair for different sizes. There was no wait to speak to a person. Shoes were returned shipping paid with replacement pair sent next day delivery. Last exchange was followed-up with a card in the mail, nice touch. I noted endless.com on these reviews and subsequently mentioned it to my wife. She checked it out and said they don't carry the "higher end" shoes she's interested in. I have nothing negative to say about Zappos! "
"Their customer service is consistently helpful and friendly, even through two exchanges on the same order! I placed the original order with 3-5 day shipping and was upgraded to next-day for free, a trend that continued through the exchange process
Hands down the best experience I've had ordering shoes online; I will definitely be frequenting the site in the future"
"This store used to be excellent. They still have flawless customer service, but their prices leave a lot to be desired. They got rid of their 110% price match guarantee and now they are just overpriced. Most of their prices are usually a few dollars over MSRP. They say that they would rather have you pay for the customer service, but other stores especially endless.com (owned by Amazon) offer the same level of customer service and the competitive pricing. If they keep this up, I don't think they are going to stay in business too much longer. There is too much competition in the online shoe market to have high prices. Endless.com got my business in the past 4 orders I have placed, because they price match. I canceled a 248 dollar order at Zappos which cost me 186 at Endless for the same items after price matching. Not too many people want to pay a 62 dollar premium just for customer service that they may not even use. Good luck Zappos."
"Zappos carries a large selection of shoes in a huge range of sizes, including very hard to find wide widths (4E/6E). For more than two years, Zappos was my first choice for all of my shoe purchases because of the wide-ranging selection and 110% price match guarantee and free overnight shipping which made up for the fact their prices were always higher than most of their competition.
Unfortunately, in February 2008 the company discontinued their price match guarantee and free overnight shipping, making them an overpriced choice for footware. You can do much better elsewhere, particularly when it comes to upfront cost. Shop around and use Zappos only if you have no other choice."
"consistenly the best website out there for shoes. great prices, immediate feedback on order status and amazing shipping speed. If only everyone else could be like these guys.
Awesome!"
"Ordered 2 pair of Crocs shoes on 02/28/2008. Asked for a price match over the phone. The representative beat the other price by a dollar per pair. He also upgraded from free standard shipping to next day shipping for free. We received the shoes on 02/29/2008. Great service! "
"I ordered standard 3-5 day shipping, but they upgraded to 2 day with no extra cost. AMAZING COMPANY. Will buy from them again."
"Service and merchandise to brag about! I ordered around 5PM their time (PST) and had the hard-to-find shoes at 3PM the next day! Out of sight.Free shipping and if I had to return them, which I don't, it was free both ways. I am their customer for life."
"I was looking for board shorts online when I found out that Zappos sell them! What? Not just shoes? Yes. I bought two identical pairs of Hurley board shorts but of different sizes. Because I ordered before 1PM Pacific I received them on my doorstep less than 24 hours later! I kept the one that fit better and I'll be returning the other with free shipping back. I've returned items to them before and they are a pleasure to deal with. I'd recommend Zappos.com to anyone looking for apparel items online."
"Zappos.com is the best online store I've ever experienced!!! The customer service is excellent and the staff is very friendly and efficient. The shipping process is amazingly fast! The item is also as described in their website. I am very happy with my purchase."
"This is by far the best E-Tailer I have EVER dealt with. I ordered a pair of DC Versatiles at 11:10 AM and they were SHIPPED before 12 Noon, so thats processed, shipped, and on the way within 45 Minutes. Came promptly next day just like they were supposed to (free overnight) and I'm very very happy with my purchase. I could not ask for anything more from a store online. I will deffinetly be ordering plenty from this site in the future.
Thank you zappos
*EDIT EDIT* Made another order in total of $179.50 from Zappos just a week after my first order for $84.95. Both orders came in 1 day and were exactly what I ordered.
I love zappos more than I love any other site on the web. I dont order much shoes, but when I do, I know exactly where im going from now on out."
"I ordered a pair of shorts and two pairs of shoes from Zappos.com at exactly 12:12 PM PST on 12/23. The site stated that any order placed by 1:00 PM PST on 12/23 would arrive by Christmas with FREE overnight shipping. My order shipped in less than an hour at 1:10 PM PST with UPS. Although the UPS site said delivery would be 12/26, two Zappos CSRs assured me that it would arrive Christmas Eve. The UPS driver dropped it off at 3:02 PM 12/24!! Unbelievably fast. All th way from Louisville, KY to Issaquah, WA in less than 27 hours. Zappos has earned a lifetime customer."