"Jon the Zenhaven expert helped us measure and make sure we were ordering the correct mattress for our unusual headboard and frame. This made it easier to press the order button. "
"so far your customer service has been wonderful."
"You've asked about my experience thus far....which only represents initial contact with questions and order placement. Having had 50 plus years of favorable experience with latex mattress products, and being an in depth information gatherer, I had a number of questions regarding both the mattress technology and company info (core mfg and location, assembly sites, delivery partners, product weight and shipment configuration). Your representatives (2 at the call center in Queens...Kelly and Jonathan) were knowledgeable, and personable and the email followups regarding order confirmation accurate and timely.
I'll let you know of my product and delivery satisfaction upon receipt of the mattress."
"Mostly online. Chat line was excellent, I used it several times over the course of an hour or two, and got helpful people every time. I also called on the phone to deal with a minor problem with PayPal, and got excellent service from Yasmin."
"You will not be dissapointed!"
"I was having some problems checking out because of my own stupidity, so I used the online chat feature on the Zenhaven website to speak with a customer service representative. I was immediately connected with April who was extremely helpful and got me set right. She called me directly and guided me through the process with ease! I haven't received my mattress yes (ordered yesterday) but I cannot wait for it to arrive. Thank you Zenhaven for having such great representatives and helping me out!"
"The ordering process was painless. Chatted a couple of times earlier to ask questions. Decided to get a foundation as well as a Mattress. I'm intrigued by latex versus conventional inner spring and most online mattresses made of all foam that supposedly will deteriorate after a few years (long after the 360 day trials!). I learned the latter with extensive online research, although that's been my own experience as well with memory foam mattress toppers in the past. Hopefully latex will prove to be not only comfortable, but long lasting, justifying the greater unitial expense. "
"My questions were answered."
"Just ordered a Zenhaven mattress for my elderly mother. Ordering process was very easy and I can't wait until she tries the new mattress! We have had one for several months and it is the best mattress I've ever owned! Will be ordering one soon for my son!"
"Great mattress! Comfortable and supportive, without being hot and sinking in like memory foam. Delivered on time and very professional. "
"No point in asking me to review a purchasing process and / or a mattress I just ordered and not even yet received.
You don't expect me to evaluate the yesterday's phone call experience. It would be misleading potential future purchasers as it is irrelevant regarding the product or the process.
I would suggest the company to withdraw this early feedback e mail."
"Had been trying to order a mattress and had problems with Paypal. Nicholas was helpful in directing me in order to correct the problem. He was so pleasant, very helpful, and courteous!"
"We found you on line and appreciated your website. We purchased the Zen Haven and are excited to receive it in two weeks. Your staff was very helpful in answering all of our questions on line and over the phone."
"This team is very customer service driven. Everyone I have talked to has been very professional, informed and pleasant to work with. Seems like a well run company with quality people. "
"Very knowledgeable, professional, and friendly."