"Not sure bed is all they say or will meet my needs. Leary company may fold and left with no warranty. "
"Have not received the mattress yet but the web experience was very good. Had one question that was answered promptly. Site was clear and pricing was straightforward. The other thing I was impressed with was the detailed information about the materials and construction of the mattress. I am an engineer and I did not find myself wondering about quality like I with several other companies. I look forward to receiving my new mattress and sleeping great. "
"It is a little early in reviewing the experience, but so far it has been very good in purchasing through the website and in using the chat session with Lucas CSR of Zenhaven."
"I had a great experience with on line chat customer service. I had a lot of questions before making my purchase and I never felt rushed or that my questions were ignorant. This is a huge purchase and an important one which I felt the rep fully understood and respected. I never felt pressure to complete my purchase and he was aware that I was comparing this with other vendors. I did make the purchase here and am anxiously awaiting my order delivery, confident that I made the right decision."
"Andre was friendly but not pushy."
"Easy, understandable, efficient customer service at time of purchase."
"knowledgeable & excellent"
"Dealing with your Company is as comfortable as your products."
"It's been a learning experience, very enlightening, and there doesn't seem to be any dumb questions, and they have a sense of humor. Mine will get even better after I can sleep on it. and get rid of my hip pain. I can't even sit on my old mattress without getting pain. "
"Roger was very helpful and knowledgable. He walked me through everything I needed to know and was very polite while doing so. It was a very good online purchase. I hope I am as happy with the bed as I am with the customer service."
"just order Zen Heaven mattress , cant wait for it to arrive , service rep. is very helpful , like the service already . "
"I began my search for mattresses for an adjustable bed locally. I could not find exactly what I wanted. My husband and I have had a latex bed for 15 or 16 years. We have been so satisfied with it that we knew we wanted latex for our new adjustable bases. I started an online search and Zenhaven just kept popping up. I really did not want to order online; I was just trying to find latex close by. After reading all about the Zenhaven mattress and speaking with the chat line four or five times, I started leaning to ordering online. The people I chatted with were so nice and so well informed. They answered every question I asked of them quickly and fact supported reviews. I finally placed an order (I like to mull things over before ordering) and I am now awaiting the big arrival day. I hope I love the mattresses as much as I cared for my dealing with the company."
"The customer service on chat has always been great. If the mattress is as good as the customer service it should be a great bed!"
"Seems odd to solicit reviews so early in an online purchase - day 1, but to be honest the experience has been very good, reassuring. If this level of service continues 5 stars might not be enough. "
"So far I am hugely impressed with Zenhaven customer service, its prices, guarantee and product. Hoping this continues through delivery & a good nights sleep!!"