"My wife and I bought our last mattress on sale from a mattress/furniture store maybe 2 years ago. It was OK when we got it, but after only two years, if you were putting on the surface you would see that it has "3-putt :-( )" written all over it. Tarzan and Jane couldn't have produced such a surface!
This time around we planned ahead, and we were looking for the best mattress there was. I hope that we've found it with Zenhaven. With the shopping and customer service (helping us pick) experience, it seems we're well on our way!"
"When I inquired by email about a discrepancy in the delivery dates I was given when I placed the order and had received confirmation, a representative called right away and confirmed that the original date range I was given was indeed accurate. She called within 15 minutes after I had sent the email about the discrepancy. Good personal service. I appreciate!"
"So far, the Saatva Company is on their way to creating another very satisfied customer and once again justifying their reputation for excellence in customer service."
"Buying experience was simple. Easy website to navigate. So far it's been a pleasure. "
"Everything answered to my satisfaction and I placed an order"
"Easy purchase and so far smooth with excellent help,from "chat""
"I found the website to be easy to navigate and thorough in information. Ordering process was easy. I received a follow-up phone call the following morning to verify the order and give me a chance to ask any questions. I have also received several follow-up emails to keep me informed on the status of my order. BTW, I placed my order about 24 hours ago--good job! "
"Great customer service a little disorganized with the delivery (max) made my experience good with great customer service you should recognize him he turned a going bad thing right around thank u max."
"First time buying from Zenhaven & buying through the customer service department was quick & painless. Even after the purchase I got a text notifying me of my purchase & if needed any help to call with a specific number. You all seem to really care about your customers & it shows. I cannot wait to get this mattress home & once I do I will write another review about the item. Thanks "
"So far so good. My order went smoothly!"
"So far so good. But we need more time for the latex to break in to fully appreciate the mattress. "
"Called afternoon of July Fourth not expecting to be open due to holiday. Made a purchase in less than an hour. "
"I called to inquire upon the type of mattress I should order. The salesperson was very understanding of my situation, helpful and gave me the information I needed to make an informed decision. When I choose to buy, they were very efficient and explained the process for delivery well. I now await the delivery and the help with my back. So long flimsy mattress."
"I had some problems placing my order online (at my end). April, the customer service rep, called me right away and helped me with my questions. I needed to call her back twice, and each time she answered my call on the first ring. My Oder is placed, and I can't wait to receive my new bed! Zenhaven is a great company!"
"All my questions were answered. I made changes in my order the day after I placed it and it was no problem. I made a mistake on my order and they caught it, called me and refunded my overpayment. WOW!
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