"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"My first pair of glasses which I purchased, after about a year the screw and nut would not tighten and the glasses would not stay together. I called Zenni to see if they would send me a new screw and nut. Figured it would costs them a nickel to make the screw and nut. But I was told they could not and I would have to order a new set of glasses. Not wanting to be without glasses I ordered a new pair. I was charged for them on 11/27/23. It is now 12/12 and I am still waiting for the glasses. My glasses have been in transit now for over a week. Have been following them as ordered by Zenni and they never have made it to the out for delivery section. Very Frustrating that they would not have replacement parts for the same glasses that they still sell. Might be the last time I use Zenni. "
"Slow service.
Very slow service"
"You guys are fast, easy, affordable, and stylish. I love Zenni. Don't change!"
"Have many stylish glasses! Enjoy color and styles"
" glasses came quick and look great"
"I was at first hesitant to order online, but I am so glad that I ordered from Zenni! I would recommend ordering online to all my friends and family. The ordering process was so easy and my glasses fit right out of the package. They look amazing. Using Zenni I was able to order all the bells and whistles for my glasses that I normally don't want to pay for in the doctor's office because every little thing keeps adding to the price of the glasses. I am so happy with this experience. "
"So many great website features make it easy to order glasses that fit. From the virtual try-on feature to the measuring tools, you can trust Zenni to provide a quality product that fits well."
"Los espejuelos son de excelente calidad idénticos a la foto y la receta de los espejuelos está perfecta. Levi años comprando en Zenni y no me arrepiento. por recomendado. "
"It went well,and I am totally satisfied."
"Easy to order and recieve the perfect pair of glasses...."
"Thank you for allowing us the experience of reasonable glasses at great prices! "
"I was impressed with the quality of your glasses at a very reasonable price. I plan to update my glasses more frequently now that it doesn't cost an arm and a leg."
"This is my 3rd pair of Zenni's. Love my new glasses. Will be getting sunglasses soon."
"Good product for the price"
"The try-on feature works quite well and much better than the try-on feature I used on a different site previously. The resources for measuring PD are super helpful since optometrists won't do this for you and opticians charge a fee for it. The tools that assist with finding the right size and picking shapes that suit your face were quite useful for me. My glasses fit perfectly and are super comfortable. It would have been nice if the notification about the glasses being manufactured gave an estimated completion/ship out date but that's a "nice to have". I like that the packaging for mailing is fairly minimal (no excessive boxing or packing materials). "
A rep from Zenni , ZenniNK, has responded:
“Thank you for your review and feedback. At Zenni we strive to provide you an ordering experience that is seamless and timely, and we are sorry to hear that was not the case this time. If you need further assistance, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website or on social media with any questions so we can better help you.”