"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"I started with a 5, but then u kept asking more questions. Ur wasting my time "
"My order was processed and my glasses were delivered very quickly. When I opened the package I was impressed with the free Glasses case and with the high quality set of glasses I received. I also bought an additional case and it top shelf also. As a repeat customer I've bought Zenni's for several years now and the service and quality just gets better and better. Get yours today!"
"I will buy from Zenni again!"
"Love my new glasses. Wish the clip on sunglass lenses were easier to put on and take off. Originally ordered glasses with magnetic sunglasses, but I didn't like the frames "
"Great website very impressed attractive options, and my prescriptions were just perfect"
"I first heard of Zenni while watching professor of Rock on YouTube. Bought roughly 5 pairs of reading glasses. Great quality."
"I was absolutely happy with the online ordering and the product was delivered in about a week and they were a perfect fit! Very satisfied and will be a repeat customer. "
"I am not thrilled with the quality."
“Thank you for your review. We're sorry to hear the glasses you received didn't meet your expectations. At Zenni, we strive to provide you with an ordering experience that is second to none, and we are sorry to hear that was not the case this time. If you would like to check your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.”
"100% amazing product. Absolutely great price. And the ease of use of the app is amazing. I’ve already gone back and ordered sunglasses for myself and two pairs of glasses for my daughter."
"Ordered a pair of progressive lenses in the frames I thought would be a great fit, but... the frames were just to large. Customer Service person was so very nice and I returned the glasses and got a credit back to my account. Of course I got another pair of glasses and they are a perfect fit for me. The prices were acceptional and I'll buy again. "
"Although I was a little overwhelmed by the choices available, Zenni made it easy to narrow those down and I got exactly what I was looking for!"
"As I said above, my frames are crooked and I don't think my prescription is correct."
“Thank you for your review. We’re sorry to hear there was trouble with your glasses. We understand how frustrating this must be, and we strive to provide you with a better experience. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through our website chat, or on social media with your order number and a copy of the original written prescription, and we will be happy to assist you.”
"I love this retailer! The selections are great, the styles are on trend and the prices are fantastic!"
"Excellent! Love my new sun glasses. Easy and fast. Let’s see more choices to buy!"
"Will definitely purchase again "
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review, and thank you for bringing this issue to our attention. We are sorry to hear that you weren't happy with our website or app. Your feedback is essential, as we're always looking for ways to grow and improve our products and shopping experience. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.”