"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"THANK YOU FOR THE GLASSES THAT ARE AFFORDABLE AND STYLISH."
"Only issue are 2 little blueish dots that I see when passing other than that great so far "
"Frames aren't the quality I was hoping for. I have ordered from them several times in the past and I have never been disappointed before, but my latest pair of glasses seem very cheap quality."
“Thank you for your review. We're sorry to hear that the frame did not meet your expectations. At Zenni, we strive to provide an ordering experience that is second to none, and we regret that we fell short this time. If you would like to explore your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media. Be sure to include your order number, and we’ll be happy to assist you.”
" Would not give me a refund on a return even though I returned less than a week after receiving ill fitting glasses."
“Thank you for your review. We’re sorry to hear that the glasses did not meet your expectations and that you were dissatisfied with our return and warranty policy. Your feedback is invaluable, as we continually strive to improve our products and the shopping experience for our customers. If you have further questions or need assistance, please don’t hesitate to contact us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media. We’ll be happy to assist you.”
"Again too small I don’t know why I have to keep typing and the turn around time was very long this time. "
“Thank you for your review. We are sorry to hear the glasses are too small. We recommend measuring a frame you have at home that fits well and ordering one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to”
"It was just an early process. "
"The delivery was very on time."
"....................,.
.."
“Thank you for your review. If there's anything that we can do to assist you, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.”
"It was great! Thank you again. I watched a YouTube video Dr Eye Health and I had to try them."
"Very easy to select my frames and place my order. my glasses came out perfect"
"The frames that I chose were great. Zenni made it affordable to have multiple sets of glasses for work, home, my purse... "
“Thank you for your review!”
"Easy to order, but kind of hard to find exactly where to enter everything in for the prescription."
"That was my first time ordering from Zenni and I am absolutely satisfied. Very convenient online shopping, very quick shipping, perfect fit. Just loved the experience. Will definitely order again "
"Great. Easy to navigate the website and ordering process"
"So good to know you, I will be back."
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review!”