"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"I ordered 2 pair for my new prescription glasses, I am somewhat disappointed, I have used Zenni in the past and loved my glasses, these are much bigger frames than what they appeared to be in the pictures.
Thanks
Pam M"
"I first ordered a wrong prescription i was my first time but I called Zenni and the lady sent me a return label with no cost they paid me back my money and I re-ordered . Although it was my mistake they solved my problem great company !!!"
"I have purchased 4 pair of glasses from Zenni and am pleased with every pair. Shipping is fast lost a pair and had a new replacement in a week. Lenses fit the frames precisely. I love the large selection of frames."
"Quality glasses.. Arrived fast and in excellent condition.."
"I enjoy the ability to try on the glasses in a picture works well for me. "
"The Best experience buying eyeglasses."
"Good Glasses- shipped quickly "
"Only problems we had was getting the lens size and frame to match up with what we wanted. Received my glasses and am very happy with the outcome."
"Very good low prices, fast service, wide selection of frames, great quality and very good service; they even have tutorial videos of how to order and how to choose the frame according to your face shape, and more.
I'm completely satisfied with my with transition, anti glare, scratch resistant and progressive bifocal glasses,
I called them: fully loaded glasses, because they have all you can get for a lower price, than the regular lens store.
Thanks you Zinnia Optical."
"Couldn’t be happier! Quality glasses for extremely reasonable prices!"
"Customer service not helpful Problem with first pair. Computer choose wrong option. Returns a hassle. Needed glasses quickly and wanted expitited shipping for free. No deal. Current glases not quite right. Guess Zunni not good for my prescription. Sad "
“Thank you for your review. At Zenni we strive to provide you an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We do see that a store credit has been issued for you, and we are happy to assist you with any future orders if you decide to give us another try. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website or on social media with any questions so we can better help you.”
"First Time ever needing glasses and Zenni made it quick and easy. Big mistake though: Never get the standard lenses without the Anti Reflection coating. I literally can't see at night with these things on.... The glare is crazy ! Love the glasses otherwise!"
"It’s so easy to order. The site is easy to navigate and love the choices. Also, appreciate the savings and perks. "
"I’m a customer for life , glasses were $ 200. Less than Eye Doctor "
"I ordered three pair and they came in a week, all three pair fit well, worked well and look great! The price was the best part! "
A rep from Zenni , ZenniJeA, has responded:
“Thank you for your review. We are sorry to hear the glasses are too big. We recommend to measure a frame you have at home that fits well, and order one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to”