"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"The picture process you can take a snap shot is great when deciding on a frame shape."
"Super simple process! Quick and easy!"
"Love the glasses. They are beautiful!"
"Seamless ordering, fast shipping, quality product."
"They are super Affordable. And cute"
"Love the try on features and the fact they actually look and fit they way they are shown. "
"I needed to replace a pair of Zinnis that I accidentally crushed. I called, and the gal on the phone help me whittle the price down a bit as well. The second pair arrived quickly, and seemed even sturdier than the first!"
"easy to browse and great prices"
"It was quick and easy. Found what I was looking for and then some. Even got a free laser pointer with my order and the limited edition ‘lucky dragon’ glass cleaning cloths. Will definitely recommend. "
"I heard about Zenni from a friend because I loved her frames! "
"I had an issue with the quality of the progressive lens. I contacted online support and they said that the quality of the lens was correct. They said I could send them back to get checked, which would take 14 days not including shipping. All in, it would be about a month. I asked if they could just send me a new pair and I would send the ones I got back when I recieved the new pair. They said no. Because of this low level of customer service, you've lost a customer."
"This is my forth pair ordered in the past few years and I have nothing but good things to say about how every detail has been handled. I'll be back!"
"My sister needed reading glasses for in the sunshine. You delivered!!!"
"I was referred to Zenni by a friend a long time ago and have been buying with them ever since! Almost 5 years now! I recommend Zenni for anyone looking for low cost options for glasses. Even if low cost isn’t important to you, the styles are fabulous! Not to mention it never takes too long after an order is placed for it to be complete! I’ve been to optometrists that take a whole month for glasses, and when you need to see you don’t have that much time! I love Zenni. This is not a paid ad. Their glasses give me a new style in a short amount of time, and at a low cost with amazing quality. Can’t complain! "
"Fast, accurate service! Great selection "
A rep from Zenni , ZenniNK, has responded:
“Thank you for your review. At Zenni we strive to provide you an ordering experience that is second to none, and we are sorry to hear that was not the case this time. If the glasses do not pass our quality inspection, we will be happy to remake them for you. We are happy to send out a prepaid label, and inspections are completed within 14 business days after the glasses are received, sorted, and processed into our system. Your results and return options will be emailed as soon as we have completed your inspection. If you change your mind and would like further assistance, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website or on social media with any questions so we can better help you.”