"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"very very very good indeed"
"Love your service
Low prices and great customer service
Keep it up guys
"
"When I walked out in the sun the glasses barley tinted, in the photos it shows the glasses get dark and these barely tinted."
"Pleased with my glasses. I will differently order from your website again. "
"It was good. He advised correctly "
"I ordered a pair of glasses with the fastest shipping. I received them a week later. Once I tried them on the prescription was way off.
I was told I had to return them and wait for credit or issue a refund minus the shipping. Why am I responsible for the shipping when you made the glasses wrong?
Worse yet, I was actually going to order another pair, but the price was significantly higher. I will not be ordering another pair. I’m very unhappy. "
“Thanks for your review. At Zenni we strive to provide you an ordering experience that is second to none, and we are sorry to hear that was not the case this time. If you did not receive your package within the estimated timeframe on the website and you are having issues with your lenses, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website or on social media with any questions so we can better help you.”
"Always seamless and great service "
"It was a great option going here. Being able to take a picture and “try” on the glasses from my living room made it so easy and I will order from here again!"
"My go to glasses provider"
"I love the many selections and personal touches that can be done when ordering glasses."
"Good glasses at a reasonable price"
"Excellent selection of frames and prices are great!!!!"
"Will be telling others about this amazing company. Thanks Zenni"
"Easy to pick out glasses and order. Quick service."
"Came in quickly and as promised "
A rep from Zenni , ZenniNK, has responded:
“Thank you for your review. We are sorry to hear this! The lenses will turn darker ,the more sunlight the lenses are exposed to and are also more reactive in colder temperatures, so the performance and level of tinting will depend on weather, temperature, and the amount of UV exposure. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
”