"Order took way to long to process. The checkout process was missleading, and only after completing my order and checking on the status was I informed that my payment method e-check had a 5 day processing time, even though they had my money out of my account within 2days. Then to top it off they waited till 1 day after the 5day waiting period to varify the order, then waited another day to ship. I tried to address my concerns to their customer service and got no response so I'm here rating them maybe that they will respond to. BUYER BEWARE Once this company has your money their customer service is non-existant Plan on getting an answering maching and then getting hung up on!!"

"Incredible online merchant! I received my order in just 1 day after ordering even though I did not pay extra for their Free Shipping. I am very pleased and happy with this purchase. Very impressive service. The package was very well-protected and clean. I would surely order from them again in the future and would higly recommend to my friends. Thanks Zipzoomfly!"

"I ordered a Diamond XS71 sound card from ZipZoomFly.com. Pricegrabber.com was the Website used to find the item. I found the ZipZoomFly.com Website to be easy to navigate and ordering the item was no problem. Received the item within four days and have since installed the card in my computer. The device was just as advertised. I'm well pleased with my purchase from ZipZoomFly.com."

"Ordered Sunday night after finding my PSU dead. I just moved, so zipzoomfly had to call me on Monday with confirmation of my new shipping address. Order was packed and shipped that day. Delivered by FedEx on Tuesday as ordered. Incredible! I absolutely did not expect to get my order on Tuesday, but they pulled it off!

I'm a Newegg zealot, but zipzoomfly is going to start chipping away that their business with me. Lower prices on products and on shipping. Good work zipzoomfly."

"TERRIBLE SERVICE! FALSE ADVERTISING LIARS!

This is the worst service I've ever had!
They False Advertise The 8800 Series of Video Cards They say they are SLI-ready they are NOT SLI READY yet Completely a LIE!.

There Customer Service Sucks Terrible and There Return Department they fight it out with you saying that they have verified what I am telling them is true but they are going to keep my money and this is just growing pains ? What the Hek is that supposed to mean? I ask for there manager they say okay hold on one moment please they hang up on me ! I waited for 25 Minutes for Nothing.

NEVER BUY FROM THEESE IDIOTS GO TO Newegg For Real Service!

ZIPZOOMFLY COSTED ME 600 DOLLARS OVER A LIE THAT THEY ARE NOT WILLING TO STANDBY.

I doubt there is a manager here at zipzoomfly.
every time I ask for one I never get him.

They also made me wait for 4 days!

They took my name down and said they would call me back with a RMA Return # and I call them back up and get somebody thats says you will have a awnser by tonight the night goes by then I call again same excuse the next day I call back up is when they tell me they decided not to refund me because its just some growing pains I will have to get used to.

The Only problem is I got 600 Dollars worth of growing pains here and the idiots wont even take it back when it is THERE MISTAKE OF FALSE ADVERTISING!.

I WILL NEVER BUY FROM THEM AGAIN AND I WILL MAKE PLENTY OF BLOGS ABOUT THERE CRAPPY SERVICE!

GO TO NEWEGG PEOPLE!."

"[This is an edited reply to a customer service rep about shipment (the disk drive was for a short time on backorder (which wasn't reflected on the web site) and therefore delayed 4 days or so)). This was my first purchase from them.]

[Me]

[Rep]

Dear Customer,

Dear VERY HAPPY Customer!

Your order is currently on route for delivery

This is in reference to item #101577, "Seagate Cheetah 10K.7 ST373207LW [...] Hard Drive..." as part of Order No. Zxxxxxxx (the other half of the order arrived in fine condition, but I haven't had a chance to use it yet).

I have found nirvana: a discount computer parts company THAT PACKS DISK DRIVES CORRECTLY!!! The drive arrived without visible damage, has been running [accordinding to SMART, 78.5 hours without a single error reported], and if any problems occur in the future, they won't be your fault.

Could you find out and tell me if it's standard ZipZoomfly procedure to re-pack individual disk drives into the white semi-hard plastic box enclosure you sent it in? [According to my friend who recommended them, yes.] This is VERY important, because:

The disk drive this is replacing failed due to mechanical problems, and was probably the one roughed up in shipment when I bought it from NewEgg three and a half years ago; they did not properly pack it.

My first attempt at replacing the drive was with PC Connection, which TOTALLY mis-packed the drive; I sent that one straight back to them.

[Anyway, I'm VERY happy with ZipZoomfly, and will be sending them a lot of business in the future.]
"

"ZipZoomFly is the only place that I purchase harddrives from. They are the only online merchant that consistently ships OEM drives in the packaging that the HDD manufacturers recommend.

They could improve their website interface, since I feel it is rather antiquated. In addition, it would be nice to see them get their product shipped the same day. However next-day shipping is very cheap here."

"I paid extra for 2 day shipping, zipzoomfly shipped it standard ground. Fedex lost the package. Fedex mailed a check to zipzoomfly within 14 days of its being designated as lost. I still have not recieved a refund from zipzoomfly after almost four months and have made numerous phone calls, and sent two emails which were never answered trying to resolve this matter. The customer service reps. told me each time that they would take care of it. They never have, and now I am having to go through my credit card company to dispute the charge. This is the worst company, online or otherwise, with which I have ever done business."

"Received my order on 23 Feb 07 by FedEx. Great service and great prices! Will order again!"

"Very easy to use website and great prices. I wish more items were in stock, and have had to settle for others, but enjoyable shopping none-the-less."

"Dissatified with purchase, very slow shipping and no response to emails. I will not use this seller again. If a buyer is wishing fast shipping I recommend another seller."

"First off, This place shipped the product to me just fine; speedy delivery. But it ends there. The video card I got was a Sapphire x1950 pro 256mb, and it malfunctioned. I did not know this so I switched the fan on it for the exact same one the the higher end x1950 Sapphire card had, because It was showing signs of overheating (it would run 2d programs fine but with 3d apps it would crash my entire computer). This did nothing to help it out so I did some research online and found out that there was a bad batch of the videocard that I got. I send my card back with the original fan and the new fan still attached to show that It wasnt overheating because it was a Good Zalman fan that the higher end cards use. I e-mailed them telling them that i wanted my money back and that i switched the fan and they sent me the RMA number to send it in. I sent the card in for 2 day shipping. about 2 weeks later i finally get an e-mail saying they have to send it to sapphire (which i understand since i switched the fan). Now It's been over a month and a half and they wont e-mail me unless i e-mail them first and they told me 2 weeks 4 weeks ago so idk what to do anymore and will most likely have to go buy a different video card because there sending me in circles. I've lost too much production because of the loss of my video card. This company is good to get your item but after that your on your own, dont expect your money back or an exchange."

"Quick shipping at very low prices. Highly recommend!"

"No customer service. Be prepared to get an answering machine and never a call back. They don't answer emails either."

"They shipped the computer on time, the price was good quality for all the parts except monitor was ok but the monitor was defected (it sounds like some one else returned the monitor to them and they packed and shipped it to me) so I call them nobody answered, I send the email and nobody respond, their costumer service is terrible

"