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Product & services pricing
4.36/5
Chance of future purchase:
4.50/5
Shipping & packaging:
4.61/5
Customer service:
4.44/5
Return/Replacement policy:
4.61/5

Verified
5/5

2023-07-24

Best service in airline reserv.

"Patron is the best agent I ever experienced...super service all around.thanks again."

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Rep reply posted 2023-07-24
A rep from ASAP Tickets, Candice-Jansen, has responded:

“We are happy that Patron has provided you with such a wonderful experience.


Verified
5/5

2023-07-21

Excellent service

"Really happy with the service provided. The service agent Uday has a great customer friendly attitude and he thorough guided me to choose right kind of itinerary. Thanks a lot Uday!!!"

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Rep reply posted 2023-07-21
A rep from ASAP Tickets, Candice-Jansen, has responded:

“We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!”


Verified
5/5

2023-07-17

Excellent

"Savas helped me so much to reschedule my flight. Thank you so much Savas. Appreciate your help."


Rep reply posted 2023-07-17
A rep from ASAP Tickets, Candice-Jansen, has responded:

“Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!”


Verified
5/5

2023-07-08

Excellent Serivce by Hemant

"This was our 2nd time booking tickets with ASAP, it was a wonderful experience, we talked with Hemant and it was just a delight, super helpful till the end. We give 5start rating foe the service given to us."

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Rep reply posted 2023-07-09
A rep from ASAP Tickets, Candice-Jansen, has responded:

“Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!”


1/5

2023-07-08

Avoid ASAP Total Scam

"Stay Away from ASAP, this company is run by Con-Artists, it took close to 4 hours to book my wifes flight. The only reason I used this service is because of all the commercials for years on the Filipino Channel so I though it must be decent. Wow was I wrong.

I was sitting on Google Flights the whole-time comparing prices while my agent was helping me. The only reason I used them was because I needed one round trip and one, one way trip that would be booked together on the way back. The problem was every time I found a flight that I wanted the agent would spend 30 minutes or more getting things ready then she would come back the airline no longer has seats available. We did this repeatedly until we finally hit over 4 hours on the phone, and I was so tired and frustrated I finally agreed to a flight just to make it end.

Normally I would have hung up and moved on, but I had to book the flight that day. So, they finally sent me the link for payment for the first ticket, I asked about the insurance payment as I did not need it because my credit card covers everything. She said it was free so I wouldn’t have to pay it, but she lied I was charged. Then to take it up another notch, they want a tip, she said tips are the only payment they get and basically guilted me into the tip, so I paid it.

Then I got the second bill for the other flight, and this one also had insurance and she kept telling me to listen to her and not to look at the bill first. At this point I know I am being extorted but I am too tired to start over again. She gave me the of how important and how much I needed the insurance completely ignoring the fact that my credit card company covers it. To make the nightmare end I said fine and again with the tip. I cannot believe what a bunch of crooks ASAP are. I compared everything and basically paid a lot more than I should of, and to guilt and basically extort people to get their flights is unacceptable.

ASAP advertises on their website, commercials, ads, everywhere they are the cheapest and save your money, that is a complete lie! They use tactics to scam you and charge you more than you would normally pay anywhere else. I would have taken action but the agent said she had full control to the flights and could make changes anytime so I was worried of what she might do if I took action.

Lastly, the most important thing about the flight home was that the seats needed to be together, and the agent said as soon as I made the payments, she would take care of it. Days later she never took care of the seating, fortunately we booked on EVA and I was able to change the seating.

Overall, this was a disaster and this company is a very bad company and you should stay far, far, far, away.
"

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Rep reply posted 2023-07-11
A rep from ASAP Tickets, Candice-Jansen, has responded:

“Dear Richard,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 251149
Please email this ID at feedback@asaptickets.com, with your booking confirmation number, and we will get in touch with you.


Verified
5/5

2023-07-06

Peridot

"She gave me an excellent customer service.

5 STAR performance .... Kudos to her service.
"

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Rep reply posted 2023-07-07
A rep from ASAP Tickets, Candice-Jansen, has responded:

“It was a pleasure serving you. we really appreciate you taking the time to share your feedback and being so open with us.”


Verified
5/5

2023-07-06

Exceptional work

"Very knowledgeable and patient with customer "

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Rep reply posted 2023-07-06
A rep from ASAP Tickets, Candice-Jansen, has responded:

“We are really glad to hear such a good review coming from our customers. Thank You.


Verified
5/5

2023-07-05

an Excellent service

"Nishima made things quick… thank you."

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Rep reply posted 2023-07-06
A rep from ASAP Tickets, Candice-Jansen, has responded:

“We are happy when our customers are satisfied,Thank you.


Verified
1/5

2023-07-04

I feel obligated to buy a protection for my ticket that I said not from the beginning.

"Horrible experience, never feel so pushed or obligated to buy something I already said not, the representative said that I have to because is a bundle, never heard of anything like that. Will alert everyone I know to don’t do business with ASAP. On top you have to tip them for a job that definitely they are getting pay.
What a ripoff, disgusting service.
"

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Verified
5/5

2023-07-03

Excellent Service

"Unyverza was very helpful! "

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Rep reply posted 2023-07-04
A rep from ASAP Tickets, Candice-Jansen, has responded:

“Thank you for your feedback. We are happy that Unyverza is part of our team and provided you with such a good experience.


Verified
5/5

2023-06-28

Complex South America travel itinerary

"Ignacio was very informed, professional, and helpful."


Rep reply posted 2023-06-29
A rep from ASAP Tickets, Candice-Jansen, has responded:

“We are happy that Ignacio has provided you with such a wonderful experience.


Verified
5/5

2023-06-27

Great communication and fast service

"Deserve a 5star review for Ohburg. "

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Rep reply posted 2023-06-27
A rep from ASAP Tickets, Candice-Jansen, has responded:

“We're really grateful and appreciate you taking the time to share your rating with us!”


Verified
4/5

2023-06-26

Professional

"Generally very satisfied. I wish you could have accommodated my request for return date of travel."


Rep reply posted 2023-06-27
A rep from ASAP Tickets, Candice-Jansen, has responded:

“We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!”


3/5

2023-06-21

Bad Experience

"Not a Good site to buy ticket moving our flight to later date and it’s already close to our original schedule without any proper explanation why and leaving us no choice just to take the new flight schedule which is 4 days delayed from our original flight schedule….this will be our first and last really upset and stress because now we have to adjust all our plans!!!"

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Rep reply posted 2023-06-21
A rep from ASAP Tickets, Candice-Jansen, has responded:

“Dear Customer,


Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 248371
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.
You have the possibility to reach us anytime emailing the ID 248371 at feedback@asaptickets.com,please include in the email :PNR number/ticket number/reference number,phone number/email address,name of the customer who booked or name of the passenger.All additional information will help us locate your reservation and do the correct investigations for the proper approach to the issue.



Thank you in advance.


Verified
5/5

2023-06-19

With Gratitude!! I have to get to Houston my dad is passing!!

"He was amazing and so helpful and I could not imagine having someone better to help me!! Give this mad a raise!! "

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Rep reply posted 2023-06-20
A rep from ASAP Tickets, Candice-Jansen, has responded:

“ Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!”