"Don’t book any tickets through ASAP, you can’t get a credit if you cancel and NO refund."
"Good customer service and well explained all the details including travel insurance for my trip."
“We are happy that you are satisfied with our products and services.Thank You.
”
"Eminem helped me find the perfect flight within my budget and walked me through the entire process! If I had more money on my credit card, I would have given him a larger tip. Thank you ASAP tickets, you made my day once again! #FlightBooked"
“We are glad Eminem has helped you with your trip and the services provided are appreciated.
”
"Was very efficient and professional. Thanks"
“We are always trying to bring the best services.Thank you for the 5 stars.
”
"todo salio bien estoy contento.
"
“¡Gracias por la increíble reseña! Trabajamos para mantenerlo a usted y a todos nuestros clientes felices. Esperamos verte de nuevo.
”
"I was in bind and Belfod help was tremendous! He has great customer service skills."
“We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!”
"Our last minute request for tickets was delivered in a timely manner, as requested and with reasonable price. Narmer was super helpful!"
“Thanks so much for sharing your experience with us!”
"Very caring and helpful Agent."
“Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
”
"I fill happy right now for my trip to to Sierra Leone. Tickets are expensive right now. Thank you guys "
"I’ve been searching for a good flight for my nephew. Finally, asap tickets was able to get me what I needed. Socram, the agent who helped me was very helpful and was able to assist me with no hassles. I’ll definitely use asap again and hopefully Socram can help me again!"
“Dear Customer, We are really pleased to hear that Socram was very helpful and was able to assist you with no hassles. We look forward to working with you again in the future!”
"Patron is the best agent I ever experienced...super service all around.thanks again."
“We are happy that Patron has provided you with such a wonderful experience.
”
"Really happy with the service provided. The service agent Uday has a great customer friendly attitude and he thorough guided me to choose right kind of itinerary. Thanks a lot Uday!!!"
“We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!”
"Savas helped me so much to reschedule my flight. Thank you so much Savas. Appreciate your help."
“Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!”
"This was our 2nd time booking tickets with ASAP, it was a wonderful experience, we talked with Hemant and it was just a delight, super helpful till the end. We give 5start rating foe the service given to us."
“Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!”
"Stay Away from ASAP, this company is run by Con-Artists, it took close to 4 hours to book my wifes flight. The only reason I used this service is because of all the commercials for years on the Filipino Channel so I though it must be decent. Wow was I wrong.
I was sitting on Google Flights the whole-time comparing prices while my agent was helping me. The only reason I used them was because I needed one round trip and one, one way trip that would be booked together on the way back. The problem was every time I found a flight that I wanted the agent would spend 30 minutes or more getting things ready then she would come back the airline no longer has seats available. We did this repeatedly until we finally hit over 4 hours on the phone, and I was so tired and frustrated I finally agreed to a flight just to make it end.
Normally I would have hung up and moved on, but I had to book the flight that day. So, they finally sent me the link for payment for the first ticket, I asked about the insurance payment as I did not need it because my credit card covers everything. She said it was free so I wouldn’t have to pay it, but she lied I was charged. Then to take it up another notch, they want a tip, she said tips are the only payment they get and basically guilted me into the tip, so I paid it.
Then I got the second bill for the other flight, and this one also had insurance and she kept telling me to listen to her and not to look at the bill first. At this point I know I am being extorted but I am too tired to start over again. She gave me the of how important and how much I needed the insurance completely ignoring the fact that my credit card company covers it. To make the nightmare end I said fine and again with the tip. I cannot believe what a bunch of crooks ASAP are. I compared everything and basically paid a lot more than I should of, and to guilt and basically extort people to get their flights is unacceptable.
ASAP advertises on their website, commercials, ads, everywhere they are the cheapest and save your money, that is a complete lie! They use tactics to scam you and charge you more than you would normally pay anywhere else. I would have taken action but the agent said she had full control to the flights and could make changes anytime so I was worried of what she might do if I took action.
Lastly, the most important thing about the flight home was that the seats needed to be together, and the agent said as soon as I made the payments, she would take care of it. Days later she never took care of the seating, fortunately we booked on EVA and I was able to change the seating.
Overall, this was a disaster and this company is a very bad company and you should stay far, far, far, away.
"
“Dear Richard,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 251149
Please email this ID at feedback@asaptickets.com, with your booking confirmation number, and we will get in touch with you.
”
A rep from ASAP Tickets, Candice-Jansen, has responded:
“Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.Your complaint is assigned a special ID:256871.Please email this ID at feedback@asaptickets.com, with your booking confirmation number, and we will get in touch with you.”