ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.38/5
Chance of future purchase:
4.52/5
Shipping & packaging:
4.61/5
Customer service:
4.45/5
Return/Replacement policy:
4.66/5

Verified
5/5

2023-09-08

Excellent

"She did excellent service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-09-08
A rep from ASAP Tickets, Candice-Jansen, has responded:

“Thank you so much for taking the time to leave us feedback!”


Verified
5/5

2023-09-07

The agent is very attentive, specified, patient and interested in providing good service and communication. I am especially satisfied with y

"The agent is very attentive, specified, patient and interested in providing good service and communication. I am especially satisfied with your service. thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-09-07
A rep from ASAP Tickets, Candice-Jansen, has responded:

“Dear Customer, We are really pleased to hear that you had a good experience with our company. Please do not hesitate to book with us again.”


Verified
5/5

2023-09-06

Darshit is a STAR

"Darshit helped me fix the flight changes initiated by the airline. I ended up with changes that were not too far off from my original flights. He is just amazing!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-09-06
A rep from ASAP Tickets, Candice-Jansen, has responded:

“We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.”


1/5

2023-09-05

terrible experience - don't use them

"terrible experience . I have used this company for so many years and bought so many tickets. last ticket they told me to only buy a one-way because I had a return credit with the same company but they forgot to mention that it was due so I ended up paying $3,000 and no return because the agent was incompetent. I call them they tell you they apologize but they can't do anything. Unacceptable. you don't do this to a loyal customer"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-09-06
A rep from ASAP Tickets, Candice-Jansen, has responded:

“Dear Sara Romoli,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 260921
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.”


Verified
5/5

2023-09-05

Saved money and stressed

"Agent saved me money and actually found a better flight option than I originally planned- stayed with me till I completed understood everything ! Made sure I had contact details in case further details required!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-09-06
A rep from ASAP Tickets, Candice-Jansen, has responded:

“We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!”


Verified
5/5

2023-09-04

Excellent agent

"She was very helpful . I will recommend her to all my friends "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-09-01

Good Service

"Excellent service. Best price offered."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-09-02
A rep from ASAP Tickets, Candice-Jansen, has responded:

“We are happy that Madina has provided you with such a wonderful experience.


Verified
5/5

2023-08-30

Ann is superb

"Ann is very knowledgeable and professional. She did not leave us and finished everything for us with exceptional care, compassion and professionalism. Keep up the good work."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-08-30
A rep from ASAP Tickets, Candice-Jansen, has responded:

“Dear Customer, We are glad that our agent Ann was able to meet your expectations. Thank you so much for your positive feedback!”


Verified
4/5

2023-08-25

Asap

"Airline was great handling problems immediately upon checkin"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-08-26
A rep from ASAP Tickets, Candice-Jansen, has responded:

“Thanks so much for taking the time to leave us a 4-star rating – it’s much appreciated!”


Verified
5/5

2023-08-23

Family

"Love this company. Great personal service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-08-24
A rep from ASAP Tickets, Candice-Jansen, has responded:

“Thanks so much for sharing your experience with us!”


Verified
5/5

2023-08-19

Excellent workers.

"I love the agencies. They work hard to help everyone. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-08-19
A rep from ASAP Tickets, Candice-Jansen, has responded:

“Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!”


Verified
5/5

2023-08-12

An excellent lady/amiable

"She was very nice and gentle attending to me and she very experience in her job and also very polite.I recommend her for higher position or increment ."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2023-08-13
A rep from ASAP Tickets, Candice-Jansen, has responded:

“Thank you for your excellent feedback !!!


Verified
5/5

2023-08-12

PERFECT SERVICE

"Colson was quick, accurate, and gave us the best possible price. Five-plus stars!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-08-12
A rep from ASAP Tickets, Candice-Jansen, has responded:

“We're really grateful and appreciate you taking the time to share your rating with us!”


Verified
5/5

2023-08-11

Excellent Excellent Service

"The agent that me helped me book my flight today went above an beyond & was so patient & polite. I was so Thankful! "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-08-12
A rep from ASAP Tickets, Candice-Jansen, has responded:

“We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!”


Verified
5/5

2023-08-10

Excellence

"Labrinth was very patient with me. She was friendly, professional, and knowledgeable about the best. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-08-11
A rep from ASAP Tickets, Candice-Jansen, has responded:

“We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.”