"Warning! ASAP Tickets, ITN, victimizes customers by deceptively, unethically, and ruthlessly charging customers and booking tickets, but negligently and recklessly hiding the fact that no seats whatsoever are included, seats cost a significant hefty excessive price, and customers are compelled to purchase seats at additional cost.
One case is $132 x 4 flight legs, $528. ITN's highest level, Special Services, dictated that seats are not included and must be paid for at an additional price.
ASAP alone is the most disgusting, ruthless, deceptive, and negligent travel company. No other company has been more abusive and shameful towards long-time customers.
Court action shall be UNRELENTING for criminal negligence, fraud, abuse, and SEVERE financial punitive damages. Abused? Join us. May ITN be forced into bankruptcy and out of business by customers and courts."
"I love how the agent went over and beyond to help us get our ticket. 100% recommend!"
“Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!”
"Excellent experience, I’m totally satisfied "
“Hi there ,we are glad you're happy with our services.Thank You.
”
"Customer service was patient with me and was able to help me in a smooth matter "
“It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.”
"Im very pleased with diligence, professionalism and dedication of the agent Fenton, will use it and recommend to all of my friends and family "
“We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!”
"Had an excellent experience "
“We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!”
"Maddox explained everything very clearly and was friendly and professional. Thank you!"
“We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!”
"Very Impressive Customers relations on the Lady Staff that I talked with, she's very Professional and Courtesy "
"Very nice customer service is very good and very helpful thank the name is tham"
“It was a pleasure serving you. we really appreciate you taking the time to share your feedback and being so open with us.”
"Brenda was awesome and took her time to help me with all my needs"
“We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!”
"…for helping facilitate our tickets and making us feel good about what airline would benefit is most. keep up the good work!"
“We are so grateful for your kind words. Thanks for sharing your review with us and the community!”
"Vedant was very courteous, knowledgeable and helpful with the booking process. Very prompt in replying phone calls and mail. Will certainly recommend to my family and friends! "
“We are glad that our agent Vedant was able to meet your expectations. Thank you so much for your positive feedback!”
"Its great to work with Maulee for booking. Maulee helped a lot to understand our requirements (listened patiently to us) and booked our tickets to India. Expects to work with her in Future as well. Thanks ASAP for your service"
“We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance . ”
"I'm happy to deal with Grimes more than five years and he do a good job and hell me every time.
I recommand people to deal with ASAPthey are safe, reliable and proactive. "
“ Your agent would be so pleased to hear your words of appreciation! Thank you very much!”
"Everything was great til the agent began telling me he got an e-mail saying it’s recommended and required by the airline to buy protection insurance? They never do that!!! He wouldn’t let me get off the phone til he got his sale “commission time”! After I purchased the tickets, this started!! He even said I wouldn’t get my tickets unless I bought the protection!! Ridiculously trying to work me!!! I got the flight Itenerary I wanted and even went above my budget!! I’ve never seen an airline website soliciting tips for their agents and then felt line I was getting harassed to buy protection!! Dont know if I’ll buy tickets from this company again after that ending/experience."
“Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 234947
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.
Thank you in advance.
”
A rep from ASAP Tickets, Candice-Jansen, has responded:
“Dear Customer,
Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 240807
Please email this ID to feedback@asaptickets.com with your booking confirmation number, and we will get in touch with you
Looking forward to hearing from you
Thank you
”