"The worst travel agency ever in the world, I have informed them three months ahead of our travel for the name changes, and they never return my request until 5 days prior our travel date, nobody knows how to resolve this problem and they are telling me to cancel the TKT and re-book them with new fares plus penalty. the problem there is no connection among agents as well, I won't recommend them to anyone even if they are the last agent to book TKTs with them in the world."
"Pleasant, relaxed, satisfied and no hassles except for one minor misunderstanding re payment. "
"Lionel was so professional, patient, compassionate and understanding personality.
I will use him over and over again.
Thanks a million."
"Trey ,was very helpful and with exercise service, willing to help ,to the last minute, knows his job."
"It was great time with randy he helped me alot on this so greatful to him"
"The customer service with Yamina was perfect! She was so helpful and so nice!"
"ASAP team is not good and I won't recommend to anyone due to false ticketing. Whatever they have discussed initially was not the same at the time of payment. Not sharing enough information to the customer about ticket fare and baggage information. I totally paid 10% ticket amount for ticket production. They have not reschedule the ticket and not taking phone call and not providing proper support and point of contact person for rescheduling
Everything was not real. it is scam. Again I will never recommend to anyone. "
"They are scammers! They will steal your money!
Do not buy tickets from them. I missed 3 flights due to the errors made by the representatives. Their supervisor pulled the biggest scam by hiking up the prices for the protection plan. He charged me $199 when it was initially $129.
When I did buy the protection plan they failed to add it to my flight. They did this because they did not want to process a refund for me. Although they did notify me that my payment for the protection plan had gone through, they failed to add it. They have this policy of giving refund for anything that was done in 24 hours and my agent Hennessy failed to assist me when I reached out 3 times.
She said she would call me back in 30 minutes but never did. When they do cancel your flights, they never send a follow up email. I was still receiving emails from air Canada the day of my flight letting me know to check in, however they claimed they cancelled my flight. They dont provide any updates via email because they want to cover there tracks, so everything is done verbal via phone. They do not provide you with an invoice when you make the purchases, they only provide a confirmation number.
They will use every trick in the book to not give you your money back. Their prices are also not the cheapest, they will hike them up and are not transparent when a protection plan is in the bundle. They will go out of their way to charge you extra for things that are already complimentary for your flight.
Edit: All of the reviews on their website are FAKE! They use different names but post the same words for almost every review on their website (please have a look for yourself).
DO NOT BUY FROM THEM!
One of the customer service agents told me via phone that my Protection Plan was cancelled (I never initiated a cancellation for it), and this was actually cancelled by their supervisor ZIRCON after he had given me verbal confirmation via phone that it was processed. Another agent (Hennessy) said that the bank rejected my payment, I called the bank and they said they did not reject any payment. When I followed up with her she then proceeddd to lie and say it did not go through because there was incorrect information for my banking details, however that is impossible because another payment for asaptickets had GONE THROUGH for the same card. My bank also notified me that I would not have been able to submit my details if the information was incorrect and the system would not recognize it.
This was not the case and I was able to submit my payment and as soon as it went through their supervisor ZIRCON a told me via phone that it was processed. Their stories never add up, one agent tells another story and another tells another one.
One of them claims that you can receive a full refund within 24 hours, and another claims its only if you call before midnight (their policy keeps changing). DO NOT TRUST THEM"
"BE CAREFULL GUYS!!
ASAP TICKETS are a big SCAM!
I booked and paid for my ticket with these scammers, but I never received my booking confirmation. One of their agents called Josephine, was on the phone with me to book my ticket from New York to Cairo, Egypt and kept telling me that I should be receiving my ticket within an hour or so but 24 hours later I never received it! I had to call my bank and file a dispute against this transaction because ASAP TICKETS never sent me a booking confirmation!!
BE VERY CAREFULL GUYS!
This company is NOT legit!
"
"I work with Chin. She was nice. She has great experience and wonderful customer service. Very patient and professional
"
"Dex helped me arrange flights to Rome for myself and my husband. He was courteous, patient and willing to look at all options available for a better travel experience. This is my second experience purchasing tickets with ASAP, and I will surely return to them for additional business in the future. Dex gave excellent service, so I plan on referring some friends to him for their travel needs.
GREAT JOB, DEX!!!"
"My agent, Xenia, is awesome. Very knowledgeable and helpful. I strongly recommend her services and would come back to her"
"I have had nothing but the best experience with ASAP tickets in booking flights to both Paris and Abu Dhabi from Atlanta, GA. You give them the dates and they make magic happen. I am looking forward to traveling more and I will be sure to reach out to ASAP tickets. "
"very bad experience,no one can help me to change my ticket "
"my Customer service Rep named Poorvi made my experience easy and amazing! I will definitely be using her services and the site again!"