"I ordered a Canon T4i camera from this company in January 2013 with the assistance of salesman MICKEY (502), and with his help with my order I received the camera package I wanted. The package arrived on time, complete, and was what I had ordered. In my call back to customer service all my questions were answered, without any problems. Thank you MICKEY!!"
"The charge appeared on my VISA card on 1/3/2013. The invoice shows 1/28/2013. And I received the camera on 2/4/2013."
"Product was Ok.
However, the seller:
- Took about 3 days just to "process" the order
- Sent it asking for someone to sing for it. I live alone so this is a problem for me. There´s nobody at home during the day. Had to take a cab to go to the UPS office to get my lens, so I spent $25 extra.
- UPS does not delivery on saturday"
"we have ordered a camera on Jan, 20th, we are now Feb, 5th 2013.
we have no news from the seller despite numerous emails.
their customer service phone n# is only open until 5pm which does not allow us to call them after business hours.
this is not acceptable.
Update on 02/12: BestPricePhoto called us on 02/07 to advise that we would receive our camera no later than today.
so far, we have not received it and when we go online to know where our order stands: there is still no tracking!
we are really disappointed and don't know what to do now....!"
"I had already made my purchase when I read some of the negative comments on this site. Admittedly, I became a little bit apprehensive about my decision to purchase from BestPricePhoto. Thankfully, I can honestly say that my apprehensions were completely unfounded. Yes, I did have to call their customer service to find out if my order had shipped yet, and yes, I was asked if I wanted to purchase an upgraded battery for my Sony RX100 camera. But, there was not any pressure when I said I was not interested in purchasing the battery. I was also asked if I required any other accessories, but there was no pressure or negativity like some of the negative commenters wrote. Sure, the person I spoke with was likely trying to sell me some accessories to increase their sales and profit. but what is wrong with that? I would expect the same questions if I was purchasing a camera in a retail mortar and brick store. In summary, I would recommend Best Price Photo to anyone looking for great prices. I spent a lot of time researching prices online, and I did not find any other retailer that had great low prices like they did! "
"Great customer service and fast delivery and service. Everything was shipped timely and accurately and I could not be happier with the product or the service. Would definitely recommend this seller to anyone looking for a great deal with fast and friendly service."
"the prices are good and the item was delivered before the shedule date"
"The gentlemen who helped me out was incredibly helpful, was very curtious and insightful"
"They have an awesome service. It is safe to transact with BestPricePhoto. Amazing experience so far."
"I am writing this review to hopefully keep other people from going through the misery that I went through using Best Price Photo (aka Phototronix, aka many other previous names apparently). I would give negative stars if I could!!
I decided to buy from them after Google searching a particular camera online, and seeing that they had the lowest price. Then, I looked on this Reseller Ratings website, and saw mostly favorable reviews (wish I had checked on another review site that I later found). The company clearly adds fake reviews on both sites, and they were called out by many unhappy former customers on the other one, to which they had no response. Plus, they seem to change their company name often to escape the negativity that they incite.
Anyway, long, terrible story short, I ordered a “new” camera, then after a long wait time, received a Grey-Market camera in an open box/open wrapper w/no warranty, and was told that for the “misunderstanding” they would offer me an extended warranty through their company. Obviously, this was not going to happen, so I went through the return process, and after waiting almost two months, still had no refund. Every time I called them, they said it would be posted in a couple days, and I was even told very rudely that I was lucky to be getting a refund at all, and that if I were to try to take them to court, “their attorney would win every time” before getting hung up on!! I couldn’t believe my ears at that response, and it clearly showed their company’s philosophy…Screw enough people around, and the majority will do nothing, making them enough money to stay profitable, regardless of no repeat business.
So, after that last response, I called my credit card company, who retracted the charges immediately (wish I had done it from the start), and filed a complaint w/the company. Please research the reviews found on the other website, as you’ll see many others have had the same problems, and some much worse!!
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"Best prices on the web and Mickey EXT 502 has been very helpful. I have bought a camera and a lens from him and been very satisfied with both purchases."
"Purchased a Canon Rebel T3i on-line, received the camera 6 days later, from east to west coast, perfect camera for what I need. BestPricePhoto has been very helpful with the purchase of this camera and will be back for more."
"I ordered a T3i camera; several days later received a call saying it only came with a 20 min battery and did i want to upgrade, (2)2 hour batteries for $84.00, which I did. I looked online and discovered the batteries only cost $6.95. I called and was told the inital camera I picked out was a Canon import. He said I was upgraded to a retail camera, which has a better warranty. He showed me where it said "import" on their website, which was several tabs down and printed in grey. It would have been nice to have this labeled so someone can see it is a import; a little deceptive. Also, salesman should have told me this when he called me. So, cust service, Roger offered me a memory card to make up for the confusion. I am mostly happy. I feel a little decieved. The camera is great, though, and was shipped promptly."
"Shipped and arrived as advertised. No surprises. This was exactly what we wanted and exactly what we received. The price was lower than anywhere else. Great buy!"
"I'm writing this review to help others skeptical about buying with BestPricePhoto. Are the prices too good to be true? Is this a big scam? Well I honestly have to say, that in my case at least, I got a beautiful Canon 60D, with a US warranty, for $200 to $300 less than anywhere on the internet. Needless to say, I'm very happy with my purchase! You simply can't beat these prices on camera bodies and lenses! I also found the service to be top notch. Mickey was pleasant to talk to, knowledgeable about the products he sells, and genuinely concerned about me being satisfied with my purchase. I will gladly use BestPricePhoto in the future for my camera gear.
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