"The service was awesome and the product met our needs.

I would definitely buy in future from them."

"Received my Rebel T4i yesterday. Everything was what I expected. BestPricePhoto.com is very easy to use. Can't wait to use my new camera."

"This is my first purchase from the company. Unfortunately, it has been a disappointment. I placed my order with three business day shipping. On the second day I received several telephone messages asking me to call. when I returned the call, it turned out to be an insistent salesperson who wanted to purchase filters, an additional battery (I had already ordered one extra) and an extended warranty. He stated that the filters were essential for this camera. I declined all of them. The order finally arrived a week later. When I opened the box, I discovered that the very expensive battery was not a manufacturer original battery but an aftermarket replacement that I could have purchased elsewhere at a fraction of the cost. While the camera pricing was good, the service and other merchandise were very disappointing."

"The operator, Mickey, was very helpful in getting me the best price on the accesories that would be most helpful to me and was quite knowledgeable about the camera."

"I ordered a camera on Cyber Monday on 11/26 and the website said cameras will be shipped out within 24 to 48 hours.

The website lied.

It took 5 weeks before Best Price Photo mailed the camera to me. I didn't receive the camera until Monday 12/31. In the meantime, they sent me emails on 12/14 and 12/21, both telling me the camera had been sent out, which were also lies. They didn't send out the camera until 12/28.

When I sent a reply email to ask why it was taking so long, they never replied. I have missed out on so many snorkeling and scuba diving photo ops because of Best Price Photo's delays.

I didn't know if the online website was a scam, so I was getting ready to notify my bank of a fraudulent charge.

Save yourself the trouble. DON'T order from Best Price Photo. They are not reliable.




UPDATE on 1/13/13

I saw that Best Price Photo responded to my review. There are problems with their response I need to point out.

First, it is extremely unprofessional of BPP to post my shipping tracking number on the website for the whole world to see, not to mention it is a violation of my privacy. I would ask that BPP immediately redact the tracking number from the website before I take further action against them for invading my privacy. This is additional evidence that BPP is an unprofessional organization.

Second, BPP's reply that "All our attempts to contact the consumer are never returned." To my knowledge, “ALL their attempts” consists of only one phone call to me. They never tried to email me and never responded to my email from several weeks ago asking about the status of my shipment. When BPP’s customer service rep called, I was not at home. The BPP customer service rep was very high pressure with my family members, saying that BPP was disappointed with my negative review, and wanted to bribe me to change my review and give them 5 stars in return for a camera memory card!

Note to BPP: You EARN 5 stars by providing great customer service and by fulfilling your promises on your website and sending shipments out in a timely manner, not by trying to BRIBE unsatisfied customers with a $10 memory card and then writing an untruthful response in reply to the review when the customer can’t be bribed.

BPP claims that the delay in receiving my shipment was “‘Adverse Weather Conditions’ caused a delay in delivery.” BPP failed to mention that they did not take my camera to UPS for overnight shipment for 32 days. I received my camera 3 days later. The weather had nothing to do with the fact that they held on to my camera for 32 days after I put in my order before they took the camera to UPS to ship. The camera was "in stock" when I placed the order.

The long delay was due to BPP’s actions, or lack thereof. Now BPP is trying to lie on the reviews to try to cover up their other lies. All one has to do is see the numerous negative current reviews the BPP has in the past week. If BPP is so great, then why all the negative reviews by so many unsatisfied customers?

Maybe BPP should spend more time on the front end doing their jobs and pleasing customers rather than on the back end responding to negative reviews with more lies.
"

"The prices offered by BPP.com were the best I found on the internet, and I did a lot of research on this. But besides that, the company's support representative, Mickey, made sure to call me, review the order, and wanted to make sure that I was satisfied with everything. This is highly unusual-for example, if you buy from TigerDirect, you never ever get a follow up call. Mickey took care of me and made sure I was happy and as a result, I'll be looking to BPP.com for any future purchases of camera equipment, especially lenses. I'm thrilled with the way that Mickey dealt with me and I have no hesitation in recommending BPP.com to anyone looking to buy camera equipment."

"Purchased my Sony RX-100 with ease. Very competitive prices and received my camera in perfect shape, no damages etc."

"the camera is awesome and we liked it very much ...also the customer service is very good ....best store to buy with gud prce n deals....."

"Ordered a Canon EOS Rebel T4i DSLR w/ EF-S 18-55 mm lens kit on Cyber Monday 11/26/12. Ordered 2 each 5 hour batteries w/ camera. Although they only shipped 1 battery with order, when I called and asked what happened to the other battery, they assured me the other battery was being shipped UPS as soon as possible. Well, it was all lip service. They have yet to live up to their agreements. I have tried and tried to make contact with them on so many occasions I can't even count them, on every one, they put me on hold and never picked up the calls after 20 minutes, I'm done. I have way too much to do to be totally ignored by them. I sent them an email asking for a response and their help in getting what I paid for, nothing, no response, no phone calls, no emails. I told them if they didn't resolve the issue, I'd call my credit card company and file a dispute on the charges. You'd thing I'd get some kinda response? Nope, nothing. Today, I filed my dispute with my credit card company. In my opinion, I would NEVER recommend these guys for any reason. They take your orders then short you on what you paid for and you never hear from them again. A lousy company, their salesmen are all liars and they never take your calls or respond to your emails either. I will also file a complaint with Canon against them, the Better Business Bureau, and everyone rating company on planet earth. They are a terrible company and cannot be trusted to deliver on what you buy from them! BestPricePhoto.com is the absolute worst company I have ever dealt with on internet sales! They are complete scammers!"

"Great customer service, item came in perfect shape. Thank you very much!"

"Took forever to get my purchase. Was promised expedited shipping if I completed this as a 5 star review online. I did so but still haven't received my entire order..."

"Quality product, timely shipping, over all good service"

"I was impressed by how knowledgable Mickey was. He was very helpful and quite fair with the pricing. Although I initially had expected to pay less, it turned out that by paying more I was much better off going with his suggestions. I do not regret my decision. I must state that a couple simple items (memory card reader and lens case) were not included in the shipment. He has promised to remedy the situation immediately - and I believe him."

"The camera was perfect, best online price! I accidentally ordered it twice and contacted them. Them understood and only shipped one camera. Highly professional, would highly recommend and will definitely do business in the future."

"Website is easy to navigate and buying process was simple. No issues with product or service quality."