"The order came in as expected and in good shape. This is my first order with Best Price Photo and has been satisfactory. It would have been better if the website would have been more user friendly. Also would be better if Paypal processing is enabled, but this is good and I would definitely recommend this site. "
"i purchased a canon sx40hs and it came with usa warranty and everything as expected. no grey market junk here. after i placed the order i was nervous since it was a smaller company and i uusally dont do business with them online due to scammers and frauds and there were a few bad reviews about people getting grey market but everything went perfect and my package arrived in 4 days.i would recommend best price photo again. thanks so much."
"Ordered a Canon T2i for the advertised price of $579 plus tripod for $24.98 on March 17th. Received phone call from salesperson on 3/20/12 asking me to confirm order. I emailed him back a confirmation but received nothing in response. On 3/22/12 I called back to confirm my order by phone and was upsold a battery and 8gb memory card for an additional $175 by a fast talking salesmen named "Mickey". Taking my order total to $779.
My order arrived on March 30th, nearly two weeks after it was placed. The memory card was not even the brand listed on my order and I have since looked at prices on Amazon for the same items I was charged the additional $175 for. The memory card goes for $8.99 and the battery for $4.00!!!
This company is a complete and total scam. I saw them listed on a camera review site and thought the were a reputable company. My mistake!!
Now, all I want to do is return the entire order and purchase elsewhere. I'm sure it will be a hassle to do so. I just want my money back! These people are thieves."
"Fast efficient service with quality products."
"Mickey was a superb salesman. I knew he was "selling" me; after all, I've been a "fine art" photographer for 40 years. But I also knew that Mickey really knew his stuff and that most of the accessories he mentioned were items I needed. Some I had planned to buy (one extra battery), while others I hadn't thought of. Mickey's presentation made a lot of sense and I wound up buying an extended warranty (which I've never done before), two (not one) extra batteries, and a 16GB compact flash (I'd only planned to purchase a 8GB). When our order was concluded, Mickey was kind enough to offer me 2 dayFed Ex shipment which was truly appreciated.
I've been a passionate photographer for four decades, and have purchased many cameras, gear, and accessories online. Most online salespeople are OK, but they are often transparent in that they just want to sell,sell, sell without regard for what you really need. More than doing his job well, I felt Mickey cared about me and my photographic needs. He was a pleasure to work with.
As a teacher, workshop and safari leader, I intend to recommend Mickey and BPP with great enthusiasm. I hope you will pass this note along to him.
Thank you,
John Weiss"
"Anthony at BestPricePhoto has excellent customer service qualities. He helped me through my order to better understand my purchase. I had to call him 3 times about some information in which he always responded politely and patiently with my order. Thank you Anthony for your outstanding service!
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"Anthony at BestPricePhoto.com was very helpful when I had an issue related to my order. I am happy to say everything was resolved with one phone call. Thank You!"
"Great price quality, fast shipping and good assistance. Happy to do business again."
"Shipped as claimed. Actually, I bought it for my dad's surprise gift. Though backordered for over one month, the customer service clerk is always encouraging and helpful to me, finally I got this lens the exact day I met my dad. Praise the Lord! "
"BestPricePhoto is a great place to purchase camera equipment online! I placed an order of the 15-85 mm lens and they've been offering one of the best prices online. In addition, they processed my order in a timely fashion -- I placed the order on Sunday and got the lens on Wednesday, even I used the regular shipping method. The lens is just as described. Very satisfied with them. Service staff are nice as well."
"Fast delivery, courteous and professional staff, product came as advertised. I would order from them again."
"My credit card information got stolen and my account was charged $2600 from online websites. My bank says it was likely because of my transaction with this company. BEWARE! YOU WILL GET YOUR PRODUCT FAST AND EASY BUT WITH A LITTLE IDENTITY THEFT THROWN IN!
Update 3/27/2012: I got a lot more than one thing right in my review. My bank informed me that my card was compromised TWO DAYS after your company called me and asked me to confirm my credit card transaction/information. Somehow, somewhere your company compromised my information. I did not use this card for any other transactions a full week before/after making this purchase. No, I cannot be 100% positive but I did not buy anything else with this card besides transactions at my bank. Do not be condescending to me. I will continue to warn people about your business regardless of what you post on this review site.
Because of your comments I have removed my original review. Your company deserves NO kind words.
3/28/2012: Excuse me, my sister DID answer the phone. Calling your customers liars is completely inappropriate! I haven't called you back because I have nothing left to say to you. My bank has taken care of my security issues, I don't need to talk to you. I am just warning others of your unprofessional behavior and additude. NO customers should be talked to or treated the way you have to me here. I guess you don't care because I have already paid you but if you don't want further action taken against you I suggest you hire someone with more grace to take care of your customers on this forum and in general. "
"Their name says it all! Searched for a month for the best price on the Canon t3, and they had it by far. Very courteous customer service. They had to call to verify my order, 24 hours after ordering - some may think this is an inconvenience but if it's truly for security reasons (which I have no reason to doubt) - kudos to them! Would definitely buy from them again."
"Great prices, can't beat them. Excellent customer service. Very good company, will buy from them again. "
"I had never ordered on-line before and was quiet hesitant because of the "bad rap" heard all of the time from people who had been "burned" by such companies. I decided to order my new camera from BestPricePhoto.com. The salesperson did a great job of helping me through the decision-making process with the exceptions of some misscomunication concerning batteries and Gray Market cameras. After placing the order and thinking for twenty minutes, I just "knew" I had made a hugh mistake by ordering on-line. I called the company back, talked to customer service, and told them my concerns. They walked me through my transaction and confirmed there had been a misscomunication concerning the batteries. They adjusted the price I paid accordingly and put my mind to ease. I felt better. However, the next day, after reading on the internet concerning Gray Market vs U.S. Market cameras, I convinced myself since I didn't get a warranty card or sales slip in the camera package, the camera I got "MUST" be a Gray Market camera. So I called up customer service at BestPricePhoto.com once again complaining! Thank goodness, once again the very understanding person on the other end of the line listened to my "concerns" and completely satisfied my questions. He did not rush me or make me feel foolish. He relieved, educated and insured in me my NOW full faith in BestPricePhoto.com. Long winded review but I just wanted everyone to know out there that this company, BestPricePhoto.com goes the extra, extra, extra mile to make sure you are truely satisfied with your order. I am now a customer for LIFE. Thank you BestPricePhoto!!!!!"