"Professional and courteous"

"I had a technician named Jim and he was a pleasure to deal with. However, I still think something is wrong with the new hot water heater, still seem to be running out quicker than I did with my 15 year old tank even after Jim made an adjustment. I probably will be calling back."

"they meet all expectations"

"I have been served by and satisfied by BGE Home!"

"I have been with BGE home for approximately 13 years!! I have remained a customer because the service from start to finish has always been top notch!!"

"In the automated answering there needs to be a number to go direct to a person, not more auto data asking if you want to pay a bill"

"BGE home needs to improve its billing process to tell customers when auto billing to a credit card is stopped and why and what steps to take. I utilize five services with five start dates all billed to a credit card. Billing stopped, not for any reason I or your billing dept could ascertain, and I was never notified. I only discovered the problem when I called for service and was told the account was two months deliquent"

"3 calls made regarding appliance technician and arrival time for my 6 hour window. I finally had to cancel my appointment all together at 6:15 and the technician called at 7:15 to say he was on his way and seemed unaware that I had to reschedule the appointment."

"I placed a request on line. I received a response. Did not know i had to have a conf. Number. Waited all afternoon for the tech. Called in to find out no one was coming. Not very happy about that"

"I know that I will get top notch service, when it comes. Long lag times."

"Terrible. Why am I paying for a Whole House service agreement and there is no weekend service for a furnace that goes out on a Saturday afternoon! I ended up calling and paying for service from the company which installed the furnace 10 years ago."

"Agent was very friendly, this was my second call regarding the issue. This agent explained everything to me, made suggestions, and actually scheduled a service call for me that I was unsuccessful in scheduling during the prior call."

"BGE Home provides excellent customer service. I spoke to a well informed representative by phone who was quite professional and encouraged my feedback to make sure my concerns were being addressed."

"Pia was a delight to deal with. I had called and got cut off in the beginning of my first conversation, and when I called back, I got Pia."

"Very professional and courteous."