"The service person was not friendly and the service date was identified to be 15 days from the request to service my furnace."

"It takes too long to receive service. You need more technicians since your business has increased. Totally unacceptable to wait two weeks for service."

"The BGE Home Representative was very friendly and courteous. She responded to my inquiries with a genuine desire to assist in correcting the problem. I was able to understand her explanations and was happy with her responses. I would ask to speak with her again if I ever have another problem."

"The representative you send was great. Knowledgeable, friendly, kind, and fixed the problem quickly"

"Peace of mind with their service."

"The issue was handled with a very friendly rep and taken care of very fast. Repair man was here within 2 hrs and very fast and efficient."

"My phone rep and the technician that came out to my house were excellent. Very professional , knowledgeable, and courteous."

"I was amazed and very pleased with the response once I had made the phone call. The technician was here in several hours."

"Other then staying on hold too long. Customer Service Representative was very knowledgeable and courteous."

"Furnace issue resolved promptly"

"The people who performed the service on my humidifier were excellent."

"The service rep was so kind; sounded like she wanted to cry with me when credit was denied."

"Great experience, fast response, quickly got the service I needed."

"The experience was fine The representative was very attentive and professional."

"I am glad that I bought into the Home Service contract years ago. I never had a problem in dealing with the service technicians in any service calls that included, water heater installation, air conditioner tune up and vent cleaner seasonal service, refrigerator repairs and now I am awaiting plumbing service for a faucet replacement. The ease of picking up the phone and going through the Service Desk in making an appointment with a selection of dates and times makes it very easy for my wife and me. Thank you"