"The Technician sent to my home was excellent"

"I wanted to give a huge shout-out to the service rep who came to my home to resolve my heating problem. I believe his name was DeShawn. He went the extra mile to resolve the issue with my furnace!! Thanks to him (he arrived on January 30), my furnace was working and I was able to successfully have my planned Super Bowl party. He deserves a raise!!!"

"Always there when I need your help!"

"Service was great my heat pump was froze up and it was fixed the next day, great job"

"Although we have all the Smart Service contracts except for well pumps, we still were given a service call date 12 days away for our washer. Makes me shake my head..."

"I have several service contracts with BGE and whenever I schedule an appointment, they are here. I feel that I am getting the best, dependable service possible."

"My overall experience with BGE has been very good."

"Overall BGE's service is better than most companies."

"We have the service contracts to protect us from the expensive repairs. If I called another plumbing contractor I would have the repairs done much, much faster. I have used Len the Plumber when we just were not able to wait for BGE Home to get to us. Len The Plumber often gets to me same day/next day. I always start my process with BGE Home because of our service contract. I will go elsewhere if the service wait time is too long."

"When I first got your service it was perfect. Now it takes so long for an appointment. We have these appliances because we need them. It should not take this long. Also, when my AC went out last summer it took months and many visits before they figured it out. I'm assuming some of the replacement parts were unnecessary costs. Make the service like it was originally."

"Amazing thus far. This is my second time needing you all."

"I have to admit, this is one of the BEST experiences I had with both the call center and response. The wait for both was not long and addressed our service need and problem so far. I am not happy that the contract fee is increasing, so this eased the pain just a little. Thx"

"Representative, Felicia practiced excellent telephone technique, used my name in the contact and was very personable. Your call center operation is to be commended."

"Exceptional help in resolving my problem. Technician sent was also extremely capable and helpful."

"Pleasure doing business with you."