"Great experience Yes you can share this response. Thanks"

"Good except that new furnace had a part fail weeks after installation."

"I was amazed that I was offered SAME DAY SERVICE! that made me happy."

"Couldn't have asked for a better service experience all the way around."

"Unacceptable. Wanted an answer to when a part will be replaced. Have not received an answer 3 days later."

"Technicians seemed more focused on what they could not do/fix due to our policy. They pointed out the parts they could service but not the part that was broken."

"BGE HOME is an outstanding organization & a pleasure with which to work."

"It was excellent and efficient, they came literally after we hang up thanks!! I very much appreciate it, please don’t change keep up the good work!!! God bless you"

"Your support person Tia was outstanding! Excellent help for my needsWonderful to talk to, very important you can’t teach that it’s part of them!"

"Generally everything else was very satisfying."

"When a customer has a policy on an appliance they are not offered priority service. Example: washer making loud noise. and rep offered 12 days away on the schedule. Once I requested something sooner, she did her job and did get it moved up a few days. Representative was very polite and helpful."

"My 1st contact was through the internet. I did receive an e-mail regarding my request and was told someone would contact me soon. When no one did withing 4 business days I then called the call center with the number listed in the e-mail. From there on everything was fine."

"Service representative was helpful and friendly and supportive in our phone conversation."

"The representative was very nice and professional. I believe she answered my needs to the best of her abilities. I am not happy with the lack of follow up."

"I will be ending my contract next month and going with another company that allows me to purchase all my home needs under one plan, instead of 4 that I had to purchase with bge home"