"The young lady I spoke with was very helpful and pleasant"

"The Representative that I talked to should be commended for her mannerism, responses, and resolving my request."

"I called 2 weeks ago for my furnace not working properly and no call yesterday for not showing up. 1st call 5 day wait 12 to 10:30. Couldn't wait 20 of 8 they called to late for working on a furnace when my husband gets up at2 for work. Let hope on the 26th of this month is better. 1st stop, we'll see"

"Excellent experience. The two representatives were patient and understanding as I was anxious about lack of heat and possibility of frozen pipes. I was given good advice and felt better after the call. My service appointment results were excellent. The technician Ervin did an excellent job and was very professional, courteous, and thorough. As a woman and a senior, I trust BGE Home based on this experience. I will be using BGE HOme for other services. Will definitely recommend your services to others.Thank you very much."

"Should not have to wait almost 2 weeks for technician."

"My general experience with BGE Home has been very good. I am happy enough with BGE Home's customer service on the phone and from the technicians when I had my hot water heater replaced in May and my furnace repaired this week that I will continue to use your services. The technicians are straightforward communicators, friendly, and have great technical competence."

"Overall pretty good; just need to air out the small kinks."

"The service tech dispatched to my home is excellent!! It was his 4th visit to my home and each time he knew exactly what the issue was and had it resolved in no time.Your customer service and ability to send a technician out in a timely manner leaves a lot to be desired."

"My experience was great. Everything moved professionally. Was so impressed by the service i received."

"The tech that completed the job knew what he was doing and gave good explanations and advice"

"The two services men that came to the house---one was a BGE service man and the other one was trainee ---BOTH was awesome ---great service people---Keep up the great service BGE....."

"Very pleased with home service with the exception that the icemaker that was installed is that working properly. I have to wait until December to have somebody come out to look at it again."

"Very helpful and attentive to what we needed."

"because we have the 'platinum policy' we expected more immediate service (particularly due to my husband's heart condition)"

"Courteous staff but takes more days than it should for the break fix."