"They were informed and very friendly and helpful"

"awesome talking with a human being that has it going on...great service"

"I wasn't expecting my need to be responded to on the same day. However, because of the situation, the phone rep found a tech who could accommodate me in a matter of a few hours. Upon his arrival, the tech was very sociable, informative and provided me with additional info that I put into effect immediately. I am so glad I have this service."

"We just want the motor to get here and BGEH to immediately install. They won’t even guarantee that. They are saying when the part gets here they will set us up in the service rotation which could be days. We are going into week 2 of no heat. We have a service contract with this company. They are not treating us like valued customers."

"The person I spoke to was very friendly and helpful and I didn't have to wait on hold for a long time. I appreciate being able to talk to a person."

"Inadequate response in a timely fashion/furnace installed 11/13. non functioning: 12/25/13, 01/15/14, 02/14, 11/14/19"

"Always liked BGE Home. Won't work with them when the heating service is involved, however."

"After subscribing to BGE Home for several years and having experienced wonderful service from the repair folks who came to my home, I am now reconsidering keeping the service after my experience with the scheduling of a 'free' home inspection. I scheduled this inspection, which is supposed to be before the winter season starts. The date of my service was supposed to be Nov 18. However, I received an email, since deleted, which said I had to be at home from noon to 8 pm or so. In the meanwhile I have had other commitments which kept coming up so that I just couldn't keep the appointment. In the email I was told to reschedule if I couldn't keep the appointment. Now my preseason inspection is February 11. i said to the rep that the person would probably have to wade through snow to check all of my system by that time. There was no response from the person on the line. This is the first time in all the years I have been a BGE Home customer that I signed up for this 'free' service. Very sad"

"Very impressed once again with the service provided by BGE. Thank you"

"The representative was courteous and helpful. She explained things well."

"The technician was excellent but the phone customer service was appalling."

"Question asked and answered!"

"Everyone who has come to our home for a problem is very efficient & friendly."

"Elderly customers (70+) should not have to wait 5 hours much less five days to get heat back in their home. You display service 24/7, I think you fell short this time. Maybe next time I will get on some social media sites and see what your response time is then. I am sure Yelp and others would be interested."

"Poor. The customer service representative was rude and disrepectful. I ended the call and sought service through another company."