"Friendly, knowledgeable, and was so positive in helping make appt to fit our schedule. Representative explained the fees and said there would be an opportunity to discuss any repairs with the technician. We do have multiple service contracts with BGE Home. Service has always been prompt and extremely professional."

"Experience was okay. Ridiculous to have to wait 2 months for yearly tune up service."

"Not bad. Just didn't like the this way or no way attitude."

"The customer service represetative was courteous and knowledgeable which was calming for me since the call was for a plumbing issue"

"My expience is always handeled professionally."

"The representative was patient, understood my concerns, gave me options and to the time to schedule a service visit as quickly as possible."

"I called was informed someone would call back next day. Four days later and no one has followed up. Guess you don't need my money."

"Each representative that's provided service has been wonderful."

"You have good people but maybe not enough of them."

"Good except for the waiting time"

"Very good response time and very professional staff."

"Average experience for a mega company."

"My experience was what I expected even though I needed to make an adjustment to have someone home for my scheduled equipment service."

"I had a good experience with the BGE HOME Customer Service Center/Representative; your services are obviously popular and people are using BGE HOME because it is a bit of a wait for us to be seen."

"Needs help ! takes too long Usually id hang up and skip a wait this long especially since this is the 3rd time I recall now calling for help and three been a longer then usual wait for customer service ! If I didnt have a contract and need to book any appt for service before end of year I wouldn't be returning !"