"I have appointment with your service provider. My expectations are that he or she will explain how good is my systeand how I should run."

"very good answered all my questions"

"Very knowledgable, polite, answered questions."

"The time I sent with the service representative on the phone was very helpful toward my concerns."

"The customer service was excellent and the ease of making an appointment totally exceeded my expectations."

"More techs, more available service dates and times, great service..."

"if it wasn't for the failure of the website, I would not have had a reason to call. However, the rep did a very good job."

"Always very pleasant and knowledgeable. Friendly"

"The representative with whom I spoke, was pleasant and courteous. She set up my appointment for a fall check-up quickly and chose a day I was able to be home. I appreciated her politeness."

"Great. Always very helpful and I really prefer to deal with people not computers."

"Quick and concise. Very efficient."

"I have a service contact...by renewing yearly shows I’m satisfied with the service that I receive."

"very responsive, tried to help and did"

"I have been a BGE HOME CUSTOMER FOR YEARS. I THINK YOU DO A GREAT JOB. Why did you get rid of fix or replace?"

"The phone customer service experience was ok. The only thing I was not satisfied with was the long number of days needing to wait for the first available appointment."