"Excellent! Nothing else to say really."

"Friendly, courteous, professional, knowledgeable"

"EXCELLENT PHONE ASSISTANCE. SUGGEST IMPROVING THE WEBSITE SCHEDULING PROCESS SO IT WORKS."

"The first representative I spoke with was not as friendly and knowledgeable as the second representative."

"My experience was one of great satisfaction.The representative was very pleasant, knowledgable and engaging. After our conversation ended I thought, “if only all businesses were that easy to deal with”. Kudos to BGE Home and especially to the representative!! I let her know what a pleasant experience she created."

"It was a great experience, especially the staff.Thanks."

"Would have liked to have service scheduled earlier"

"BGE Home has always been most pleasant and informative"

"my experience has always been professional with your people on the phone."

"Your representative was very efficient and friendly."

"Loved my experience with my BGE customer service provider! Very friendly, understanding & efficient. Thanks for the email reminder too."

"The appointment to get my heat pump serviced was over a month away from the call date. This is far to long to wait for service! I have a whole house contract with BGE Home and I feel like they put all the service checks on the back burner. This is not what I call good serivce. My appointment is not until November 21st and that is well into the cold winter months. That does not make me happy. Before using BGE I had a contract with a very small heating and air conditioning company. The longest I had to wait for a heating check was 2 weeks. I would think that BGE Home being much larger could do a much better job."

"I’m a long-time BGE Home contract client, and the last two times I’ve contacted them for service I’ve gotten a more timely response and better price from their competitors. Might be time to cancel my contract."

"Long wait for regular service."

"It was highly satisfactory."