"Phone person was great. Marvin and Josh the techs that came out were awesome."

"My experience is always pleasant. No complaints"

"She was quick and polite and to the point ,very good service"

"Would like to have gotten a quicker appointment for warranty checkup than Noveber 12, 2019 for which I made the call initoally.Sale and installation of new water heater that We purchased that day went quickly."

"BGE Home rep was very informative and answered allmy questions"

"Past experiences with bgehome was very good with taking care of services that was requested."

"All of people I dealt with were very polite, respectful and understood my problem."

"Wait time was not horrible but not great either"

"Very long wait time to get connected. Had to call 3 times with long waits"

"We have to wait over a month(5 weeks) for a routine maintenance service appointment- ridiculous."

"The service man who came to address the problem was clear and answered all our questions well. We were very satisfied with his quick response to the second call and his polite, friendly demeanor."

"very pleasant. it was quick and easy."

"Easy to call, quick response to call, easy to access account, setup apptmt quickly, trsf to sales dept seemless, sales answered all my questions & concerns. Overall call experience between the two depts would be rated EXCELLENT. Thank you for making a possible stressful call into an easy, no fuss call. Very Happy !!!"

"Woke up Sunday AM to no hot water. Called 888# & a tech was dispatched SAME DAY. Tech arrived within 3 hours & determined the gas valve system in the hot water heater was defective. Said it would be 3-5 days & he would order the part. I called Monday & explained to the CSR that we really needed hot water before 3-5 days and could she please help. After a short hold, she said she could get the part and would Tuesday be OK? This was great and I agreed. Tuesday around noon, a delivery man appeared with a Fed EX package and said to call the 888 # to schedule the tech. We called and an hour later the tech appeared. Andrew was great!! He explained what he was doing and cleaned up the minor soot that came from the heater. In & out in a little over an hour.! GREAT SERVICE FROM CSR PERSONNEL & BOTH TECHNICIANS!! Very happy with BGE HOME!! Very glad we have service policies on all our major appliances with BGE HOME!!"

"Very professional and pleasant"