"have top manger rquire his sub maaers to both call in and go on internet to rquest service for their hope and see for themselves how bad the current system is"

"I have a whole house appliance contract with BGE and it has paid for itself because I’ve had to use it a few times! Glad I have it!"

"very happy with BGE Home overall."

"This my first time with bge home"

"I use BGE Home for a number of services. While the service is very good, I generally experience long wait times to connect with a representative. The overall process would greatly improve if calls were handled more expeditiously."

"the quickness of my appointment"

"Professional and courtesy."

"very happy just hope the parts can be ordered to get the refrigerator fixed thanks"

"everthing was taken care of on my visit. thank you"

"I was pleased and was able to specify what I needed and immediately work in setting an appointment to get the heating unit servicing before the Fall season commences."

"Very satisfying. The ladies in the call center are all very professional and knowledgeable."

"I have been with BGE for many years and am pleased with their products and service. It is so nice to be able to speak to a knowledgeable person (instead of a robot) over the phone when I have a concern."

"You should give a 4 hour window. Not from 12 to 10 :30. This keeps people waiting all day. You could say 12 to 4 and 4 to 8 and 8 to 12."

"once you get a HUMAN staff member, ALL gose grand"

"This was a pretty detailed survey for my very simple interaction. I called to make a service appointment, and the appointment was efficiently scheduled."