"Always receive great customer service on the phone and on visits. Reps always take the time to answer your questions and explain everything thoroughly!!"

"I have always had a positive experience dealing with BGE Home."

"It was honestly one of the best customer service experiences I had. I need my compressor replaced and they worked me in to the next day because my AC has been down for a month, and even called me back to tell me what time they should be at my house. I was very impressed and they were absolutely pleasant the whole time. I'm sure they're slammed with calls in this weather but I felt like I was their only concern."

"Excellent manners,very knowledgeable about the situation and answered all of my questions.. I have recommended my friends re: BGE Home Plans."

"Very good experience over all. I was able to choose the maintenance program that was specific to my home, and after checking other service/maintenance providers, I am very happy with the cost and the maintenance services offered/provided by my new BGE Home service plan."

"Representative was very respectful"

"The backlog on scheduling preventive maintenance service is way too long. You may consider additional technicians."

"Over the years I have had very positive experiences with BGE Home. Recently I had a service appointment when the Tech said he was unable to fix the problem because there was no electricity flowing to the ac unit. A call was made and an electrician checked and found that there was indeed electrical service to the unit. Another tech arrived the next day and successfully fixed the problem that was caused by a broken wire."

"General experience good, but window of response time to need is much too long."

"BGE Home as a company is great, I just hope that I didn't have to deal with uncaring customer service on the phone when I call. People only call because they can't resolve what ever issue ere is that they have with the HVAC system and they need bge home personnel assistance. People don't just call to for nothing. So be a bit more understanding. Another issue I have is, because there was a freeze on my account I could not place a call for any type of service to include a warranty service request. This should not be the case in my opinion. I bought and had the new system installed by bye home and it is under warranty. Warranty matters should not be effected by any lapse in any payments due to billing misunderstanding period."

"The gentleman That did the actual work was professional and very outstanding. He was precise ......great follow through..... and he was a tan"

"You spend monthly money for service yet when you need the service BGE Home falls short. No one would communicate with dispatch to give a time frame window. It would be better to spend your money elsewhere for service. This co is not BGE at all. Don't get it confused. They don't prioritize paying customers and are rude."

"My billing issue has not been resolved Still an issue"

"Very helpful and knowledgeable experience."

"Phone calling was great and tech that arrived was excellent and most friendly and provided good explanation of service completed."