"our whole house is pretty much covered or installed by BGE home. Wouldn't even think to use any other business."

"If I could have a customer service representative like Shanita with every call...then you will have me as a lifetime customer. Thank you so much Shanita for the customer service representative that everyone should admire."

"It is taking longer to get service. Think you have too many customers and not enough repair workers?"

"Outstanding. The technical professional that came out to fix my AC was SIMPLY OUTSTANDING. He was extremely knowledgeable, clear about costs and solutions. He took extra care when in my home (shoe covers ect), and was always extremely professional. A wonderful employee that BGE should be both aware and proud of!"

"My experience with BGE was very good customer service representative was very polite and assisted my service I was in need of. I was very please."

"Well received, all my questions were answered, and I also learned some things during the process that the BGE contractor told me when doing his job. He was helpful and very professional."

"Have had a service contract with BGE Home for many, many years; purchased a furnace and hot water heater within the last two years. The actual installation and service has always been excellent, but it is taking longer and longer to schedule service calls even for emergency situations - have to beg and plead! I hope BGE is not getting so big that it is going the way of other big businesses with declining service."

"Great experience with customer care rep. Rep was very knowledgeable about BGE products. Not having to leave my home was great for me. I used the phone, computer and a a great sale rep."

"Repairman polite & efficient at the end of a long day. His name was Waddel. Good representative for your company."

"Good. No problems. Tech was great, explained everything to us, even the bad news. Fixed temporarily. Phone interaction and call from Tech good."

"BGE Home is great with the exception of long wait time for plumbers. Don’t have that problem with heating and AC."

"All service people are top notch- professional, friendly, knowledgeable, and willing to take the time and effort to explain the problem. They were careful and thorough in all their work. We trust BGE Home and we appreciate all the prompt replies and scheduling that was done for our issues with our appliances."

"The experience was horrible, I had to speak to two representatives and a supervisor before I could get accurate information about my account."

"The representative was able to provide the date of the initial installation of my unit which enabled me to determine how old it was. That information was essential. Also, wanted the new system installed as soon as possible before tenants arrive in August 2019."

"Only a “good” experience because of one thing. A/C service appointment covered a HUGE time window of 10 1/2 hours (any time from 12 noon to 10:30 pm. This huge time window required me to take half day off work in order to be home “waiting” for service tech to call and then arrive. Both my appts the tech arrived after 6 pm and I lost a total of 1 days pay needlessly. Suggested resolution: PLEASE consider 2 hr time windows."